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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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AVP Application Support Leader

Job ID: R-023499 Date posted: 06/07/2022 Primary Location TX-Austin

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!  

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

LPL Financial is seeking an AVP Application Support Leader for the Technology Operation Planning & Support (TOPS) team.  TOPS serves as a centralized application escalation group for internal help desks, product/development and infrastructure operational teams.  The Support Lead teammate will support multiple wealth management applications/tools developed in-house as well as 3rd party hosted software.  Teammate will provide Tier 2 technology support that includes incident ticket management, issue/root cause analysis, production support release coordination, break/fix, and defect management, system monitoring and small enhancements across entire LPL application platform.

Responsibilities:

  • Lead small/mid-size application support groups within Technology

  • Collaborate with LPL Advisor/Home Office Help Desks, DevOps and Infrastructure/Operations teams to promote optimal performant systems and reduce customer system interruptions

  • Participate in daily support readiness calls with infrastructure and operations partners

  • Coordinate with DevOps, business partners and other IT operation groups to ensure IT solutions can be supported effectively

  • Create positive professional relationships across various technology groups

  • Analyzes, interprets, and effectively communicates trends in platform activity; recommends and implements improvements based on findings

  • Manage deliverables for the team against expected results with a focus on operations and tactical activities that align to functional objectives

  • Provide support and coaching for employees and shows strong commitment to helping them grow and be successful. Committed to engaging employees and providing a positive, enjoyable, and challenging work environment 

  • Partner with IT service management team to ensure problem tickets have complete root cause analysis and preventative actions defined

  • Responsible for planning and implementation of application maintenance  break-fixes and small enhancements

  • Ensure that SLAs are established and upheld and escalated issues handled appropriately

  • Oversee capacity planning of resources both internal and contingent staff

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • 7+ years of professional IT work experience

  • 3+ years of experience in a supervisory/managerial role

  • 4+ years of experience with ITIL application management, change management and release management processes

  • 3+ years of experience working with service management tools (e.g. ServiceNow, Remedy)

Core Competencies:

  • Thorough understanding of the software development life cycle (SDLC)

  • Ability to manage work efforts that involve both Waterfall and Agile project management methodologies

  • Ability to drive successful results, make decisions with limited information and adjust quickly in a fast-paced rapidly changing work environment managing multiple priorities across different business units

  • Exhibit creativity and innovation in system solutions; must be broadly focused and able to manage multiple efforts concurrently

  • Strong verbal and written communication skills with both technical and non-technical audiences, with a keen attention to detail

  • Ability to interface with customers to understand their concerns and provide solutions

  • Capable of effectively planning, prioritizing and executing tasks utilizing resources and tools

  • Exemplary collaboration, interpersonal, and presentation skills

Preferences:

  • Bachelor degree in technology-related discipline (e.g. BS Information Technology)

  • Strong customer service background

  • Financial services/Wealth Management experience (Plus)

  • Working knowledge of:

    • Java

    • C#

    • ASP.Net

    • Angular JS

    • Microsoft SQL Server

    • Oracle

    • SharePoint (Plus)

    • Batch Processing

    • Informatica (Plus)

    • Application Performance Management (Solarwinds, Dynatrace, Alertsite)

    • Extract, Transform,  Load (ETL) Tools - Plus

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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