Sr. Application Support EngineerApply Job ID: R-014874 Date posted: 06/11/2021 Primary Location TX-Austin Other Locations SC-Fort Mill
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
LPL Financial is one of the nation's leading financial services companies and a publicly traded company under ticker symbol LPLA. We support over 18,000 financial professionals—including over 14,000 independent advisors, more than 700 financial institutions, and over 4,000 institutional clearing and technology subscribers. We enable advisors to focus on their clients by reducing the complexity of running their practice and we support their business by offering enabling technology, comprehensive clearing and compliance services, practice management programs and training, and independent research. At LPL, we take care of our advisors, so they can take care of their clients. And Technology is at the center of our mission.
The Sr. Application Support Engineer provides technical expertise related to various customer facing applications. Plans work with Product Owner to define technical requirements and any support related changes. The Sr. Application Support Analyst will be responsible for supporting various applications including real time and batch applications. The role would require to partner with peers, business stakeholders, and colleagues from within and outside the application support team, to maintain and support the application, analyze and troubleshoot the production problems, and perform defect remediation.
Work collaboratively with IT and business team members to resolve the production issues.
Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure
Round the clock commitment to maintain the application availability against business SLAs.
Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews.
Perform & oversee the troubleshooting, defect fixing, testing, and production deployment activities
Prepare technical designs for modifications and integrations to applications to support business processes and requirements
Manage technical handover of new applications/enhancements from Project team to Production Support
Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
Document, communicate and escalate technical issues, manage to resolution and articulate business impact
Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Bachelor’s degree in Information Systems, Computer Science or related field
8-10 years of hands-on experience with production support, incident response, bug fixes major and minor enhancements
Experience building web applications
Experience with Middleware such as REST or SOAP services in .NET, Mulesoft, and/or Tibco,
Database Development such as Microsoft Sql Server or Oracle.
Understanding of client / browser technologies
Demonstrated ability to quickly learn new tools and technologies
Experience with testing tools and testing methodology
Ability to learn new applications quickly, and support them in production
Ability to think on both broad and detailed levels
Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
High tolerance for ambiguity matched with desire to organize it
Strong verbal, written and communication and presentation skills
Team player, with ability to work in a highly collaborative environment
Extensive understanding of BPM workflow (Appway a plus)
BRMS experience a plus (FICO a plus)
Unix and Java development experience a plus
Application monitoring tools , Solarwinds and Dyantrace
CI/CD using TFS, Team City, and Octopus. GitHub a plus
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.