Support ConsultantApply Job ID: R-022977 Date posted: 04/26/2022 Primary Location TX-Austin Other Locations SC-Fort Mill , AZ-Remote , CA-Remote ,IA-Remote
Love to talk to people, learn new technologies, and can roll-up sleeves to solve customer problems?
Are you excited to learn more? If so, then this could be the role for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
LPL Business Solutions delivers products and services to support our 19,000 small business financial advisors. We allow our customers to outsource the significant functions of running their small business to grow faster, serve their customers better and operate more efficiently. The Digital Office Solutions is a rapidly growing new Business Solutions service that delivers a transformative suite of technology tools to independent financial advisors.
This position will be responsible for onboarding new customers, training users on tech tools, managing escalations and developing a relationship with established clients, the overall retention of clients to our service, and identifying quality improvements for our service from the feedback. The right candidate will have business and relationship management understanding while having the ability to troubleshoot technology issues. You will be the front face of our digital office solutions and be there for our customer needs.
Learn more about LPL's Business Solutions Team
Be a part of a fun team that is passionate about customer service and new technologies
Live, learn and grow in an entrepreneurial environment
Onboarding new clients on our Digital Office Solutions platform
Acts as a liaison between the client, LPL services, and vendors providing technology services to our clients
Meets regularly with clients’ key managers to obtain feedback on technology services
Ensure/improve client satisfaction to promote client retention
Acts as point of escalation for service-related issues, potentially after hours or on weekends, as needed.
Receiving and responding to incoming calls and emails from current and future clients
Participate in sales activities for new prospects, including participating in presentations of our services, assisting in proposal development, and overseeing deployment events for customers
Work with cybersecurity, cloud, and VoIP technologies
Providing in-depth product demonstrations to new users and current subscribers
With little direct supervision, problem solve a myriad of issues relating to compliance, operations, and technology concerns
Take on additional responsibilities, as needed
Maintain current knowledge and understanding
Contributing to and maintaining a positive team culture that values high performance, collaboration, and transparency
Ensure that the standards and goals for the Service organization are being met
Follow policies and procedures of large broker-dealer with a sizeable decentralized client base
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement
Bachelor’s degree in Information systems or similar
OR 3-5 years equivalent experience required with application and systems support.
Experience with internal application support, troubleshooting, and account creation.
Hands-on experience of typical office IT systems such as Office 365, Windows & Mac OS, remote management agents, and endpoint security software.
Ability to manage multiple initiatives at once in a fast-paced, entrepreneurial environment
Obsessed with positive customer outcomes
Demonstrated excellent customer service skills including communication skills (both verbal and written).
Ability to work independently to identify the issues and implement solutions in a team environment
Experience with Microsoft Office (Word, Excel, and PowerPoint)
Strong attention to detail, time management, and decision-making skills
Prior experience in a managed service provider (MSP) environment, platform administration, user onboarding, and VoIP Management is preferred
Prior experience in regulated industries such as financial services and healthcare is preferred
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.