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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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VP, Software Development Support Manager

Job ID: R-013520 Date posted: 07/01/2021 Primary Location TX-Austin Other Locations SC-Fort Mill , CA-San Diego

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial is one of the nation's leading financial services companies and a publicly traded company under ticker symbol LPLA.  We support over 18,000 financial professionals—including over 14,000 independent advisors, more than 700 financial institutions, and over 4,000 institutional clearing and technology subscribers. We enable advisors to focus on their clients by reducing the complexity of running their practice and we support their business by offering enabling technology, comprehensive clearing and compliance services, practice management programs and training, and independent research. At LPL, we take care of our advisors, so they can take care of their clients. And Technology is at the center of our mission.

Job Overview:

LPL Financial is seeking a VP, Software Dev Support Manager for the Technology Operation Planning & Support (TOPS) team.  TOPS serves as a centralized application escalation group for internal help desks, product/development and infrastructure operational teams.  The Support Manager will support multiple wealth management applications/tools developed in-house as well as 3rd party hosted software.   ASM will lead multiple medium-sized support groups and provide Tier 2/3 technology support that includes incident ticket management, issue/root cause analysis, production support release coordination, break/fix, defect management, system monitoring and small enhancements across entire LPL application platform.

Responsibilities:

  • Collaborate with LPL Help Desks, DevOps and Infrastructure/Operations teams to promote optimal performant systems and reduce customer system interruptions

  • Participate in daily support readiness calls with infrastructure and operations partners

  • Oversee support strategy and break/fix software maintenance

  • Coordinate with DevOps, business partners and other IT operation groups to ensure IT solutions can be supported effectively

  • Create positive professional relationships across various technology groups

  • Analyzes, interprets, and effectively communicates trends in platform activity; recommends and implements improvements based on findings

  • Manage deliverables for the team against expected results with a focus on operational and tactical activities that align to functional objectives

  • Provide support and coaching for employees and shows strong commitment to helping them grow and be successful. Committed to engaging employees and providing a positive, enjoyable, and challenging work environment 

  • Partner with IT service management team to ensure problem tickets have complete root cause analysis and preventative actions defined

  • Responsible for planning and implementation of application maintenance and small enhancements and implementation of change management and release management processes and procedures

  • Ensure that SLAs are established and upheld and escalated issues handled appropriately

  • Oversee capacity planning of resources both internal and contingent staff

Requirements:

  • Bachelor degree in technology-related discipline (e.g. BS Information Technology)

  • 10+ years of professional IT work experience with 5+ years of experience in a managerial role

  • Experience leading application support and/or applications development for a mid-size enterprise technology group

  • Extensive experience in the use of project management and Waterfall/Agile SDLC methodologies and tools

  • Familiarity with ITIL application management, change management and release management processes

  • Experience working with service management tools (e.g. ServiceNow)


Core Competencies:

  • Ability to drive successful results, make decisions with limited information and adjust quickly in a fast-paced rapidly changing work environment managing multiple priorities across different business units

  • Must exhibit creativity and innovation in system solutions; must be broadly focused and able to manage multiple efforts concurrently

  • Strong verbal and written communication skills with both technical and non-technical audiences, with a keen attention to detail

  • Ability to interface with customers to understand their concerns and provide solutions

  • Capable of effectively planning, prioritizing and executing tasks utilizing resources and tools

  • Exemplary collaboration, interpersonal, and presentation skills

  • Superior skill and ability in multi-tasking and appropriate prioritization

  • Working knowledge of:

    • Java

    • ASP.Net

    • Microsoft SQL Server

    • Oracle

    • MS Access

    • Ticket Management Tools

    • Batch Processing

    • C#

    • Java

    • ASP.Net

    • Application Performance Management (Solarwinds, Dynatrace, Alertsite)

Preferences:

  • Strong customer service background

  • Financial services/Wealth Management experience

  • SharePoint

  • Angular JS

  • Informatica

  • Extract, Transform,  Load (ETL) Tools

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here!

Want to see info on our benefits?  Learn more here.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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