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AVP Design Lead, Product Experience / User Experience / Experience Design (PX / UX / XD)

Location: Boston, Massachusetts; Austin, Texas; Fort Mill, South Carolina

Job ID: R-026379

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Overview

LPL is an entrepreneurial, transformative financial services company, driving growth and exciting possibilities for our clients, their customers, and our own people. This is where you can dream up new ideas for financial services, deliver solutions on modern platforms, and leverage digital-first technologies – all as we become a cloud-based technology organization. Join us and discover everything you can touch with the nation’s largest independent broker-dealer firm and a Fortune 500 company.

  • Full Time
  • Level: Mid

Success Profile

What makes a good Tech Professional at LPL Financial? Check out the traits we’re looking for to see if you have the right mix.

  • Communicator
  • Proactive
  • Self-starter
  • Collaborative
  • Curious
  • Team player

Hear From Our Tech Team

anthony verriello smiling

Hear From Our Tech Team

We are as obsessed with our employee experience as we are passionate about the success of our customers and work hard to ensure an inclusive and entrepreneurial environment where our people can innovate and thrive.

Tony

SVP, Technology

Hear From Our Tech Team

rashmi prakash Smiling

Hear From Our Tech Team

We’re a Fortune 500 company that is also the largest independent broker dealer in the country. With LPL, you have the opportunity to join the organization at the beginning of our technology transformation journey to a cloud-based organization.

Rashmi

Distinguished Architect

Hear From Our Tech Team

kirk windisch smiling

Hear From Our Tech Team

LPL is a growing company with a healthy balance sheet that is heavily investing in its technology. Our company culture is collaborative, humble and supportive, and our entrepreneurial spirit helps drive us toward innovative solutions that exceed the expectations of our customers.

Kirk

SVP, Product Platform Development

Hear From Our Tech Team

megan perry smiling

Hear From Our Tech Team

Technology is best when it brings people together. LPL takes care of our employees because we know the best talent, when encouraged to be creative, produce real solutions that deliver the highest value to our advisors and their investors. Your voice matters.

Megan

SVP, Planning and Portfolio Management

Our Culture

Collaborative. Welcoming. Entrepreneurial. Mission-driven.

We’ve created an amazing environment at LPL, but we’re not done yet. Join us on an exciting transformation as we embrace our inner-fintech and define the future of wealth management technology.

Learn more
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Benefits

  • Maternity & Paternity Leave

  • 401(k) & ESPP

  • Professional Development

  • Flexibility

  • Health & Wellness Programs

  • Agile Environment and Collaboration

Job Description

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Responsibilities

Job ID R-026379 Date posted 10/24/2022

Are you a team player with a growth mindset? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

You’re a proven Product Experience / User Experience Design Lead with experience in and a passion for designing new products and services, who advocates for users, embraces human-centered design principles, and loves designing leading experiences through direct customer feedback. You utilize industry best practices, believe in aligning business and customer values, can navigate and be effective in complex organizations, and are experienced at driving quality customer experiences. 

Responsibilities:

  • Engage with product stakeholders and partners to lead design thinking workshops for solving some of the industry’s most complex problems and contribute to product direction.

  • Understand and utilize Lean UX practices. 

  • Map out customer need’s to support and drive design decisions. 

  • Partner with teams to plan customer research, create testable hypothesis, and turn quantitative and qualitative research results into impactful product changes. You iterate on and improve the design’s effectiveness through regularly customer engagement. 

  • Create artifacts that clearly articulate the value of design and product experience, while iterating the design around emerging business goals and engineering factors.

  • Develop plans that drive buy-in from senior management and product owners, while also helping to drive forward experience outcomes for the business, product, and customers.

  • Utilize industry best practices, influence product direction, and have deep interest in becoming a SME for the products used by our customers: financial professionals and investors.  

What are we looking for?

We want strong collaborators with a data and analytics background who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • 7+ years of experience utilizing customer-centered methodologies while leading the design of elegant product experiences that customers love.

  • 2+ in design and supporting the development of new products and services.

  • Product experience (PX), user experience (UX), experience design (XD), information architecture (IA), interaction design (IxD), or visual/user interface design (UI) background.

Core Competencies:

  • Strong desire to lead product design / user experience efforts. You always advocate for the value of good design.

  • You can lead quality design outcomes within agile sprint-based environments.

  • Collaboration is second nature to you, as you bring together product, business, and engineering partners to create experiences that are desirable, feasible, viable, and high impact.

  • You have a passion for and experience in designing new products/services/offerings, supporting new product development, and are deeply curious about what makes new products succeed.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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