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AVP, UX Research Analyst

Location: Boston, Massachusetts

Job ID: R-026306

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Overview

LPL is an entrepreneurial, transformative financial services company, driving growth and exciting possibilities for our clients, their customers, and our own people. This is where you can dream up new ideas for financial services, deliver solutions on modern platforms, and leverage digital-first technologies – all as we become a cloud-based technology organization. Join us and discover everything you can touch with the nation’s largest independent broker-dealer firm and a Fortune 500 company.

  • Full Time
  • Level: Mid

Success Profile

What makes a good Tech Professional at LPL Financial? Check out the traits we’re looking for to see if you have the right mix.

  • Communicator
  • Proactive
  • Self-starter
  • Collaborative
  • Curious
  • Team player

Hear From Our Tech Team

anthony verriello smiling

Hear From Our Tech Team

We are as obsessed with our employee experience as we are passionate about the success of our customers and work hard to ensure an inclusive and entrepreneurial environment where our people can innovate and thrive.

Tony

SVP, Technology

Hear From Our Tech Team

rashmi prakash Smiling

Hear From Our Tech Team

We’re a Fortune 500 company that is also the largest independent broker dealer in the country. With LPL, you have the opportunity to join the organization at the beginning of our technology transformation journey to a cloud-based organization.

Rashmi

Distinguished Architect

Hear From Our Tech Team

kirk windisch smiling

Hear From Our Tech Team

LPL is a growing company with a healthy balance sheet that is heavily investing in its technology. Our company culture is collaborative, humble and supportive, and our entrepreneurial spirit helps drive us toward innovative solutions that exceed the expectations of our customers.

Kirk

SVP, Product Platform Development

Hear From Our Tech Team

megan perry smiling

Hear From Our Tech Team

Technology is best when it brings people together. LPL takes care of our employees because we know the best talent, when encouraged to be creative, produce real solutions that deliver the highest value to our advisors and their investors. Your voice matters.

Megan

SVP, Planning and Portfolio Management

Our Culture

Collaborative. Welcoming. Entrepreneurial. Mission-driven.

We’ve created an amazing environment at LPL, but we’re not done yet. Join us on an exciting transformation as we embrace our inner-fintech and define the future of wealth management technology.

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Benefits

  • Maternity & Paternity Leave

  • 401(k) & ESPP

  • Professional Development

  • Flexibility

  • Health & Wellness Programs

  • Agile Environment and Collaboration

Job Description

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Responsibilities

Job ID R-026306 Date posted 10/17/2022

Are you a team player with a growth mindset? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Product Experience (PX) organization at LPL Financial is looking for an exceptionally talented AVP User Experience (UX) Research Analyst to join our team. Position may be full time remote or hybrid remote in our Boston office. This position will be focused on discovery and exploration research- for the New Services Group.

Responsibilities:

  • You have working knowledge of all aspects of research: recruiting processes; scheduling and logistics; protocol development; analysis and framework development; research deliverables.

    • Qualitative research experience may include interviewing, moderating, ethnographic research, contextual interviews, UX/UI research, field studies, running workshops

    • Quantitative research experience may include survey research, synthesizing/analyzing customer and competitive data

    • Typical deliverables may include reports, presentations, personas, journey/experience maps, competitive analysis

  • You anticipate risks within projects, articulate concerns, and remove blockers for keeping research efforts on track.

  • You understand which methodologies are best to answer different client needs and questions.

  • You lead engagements across multi-disciplinary teams (strategy, design, creative, technology, etc.) and engage key stakeholders through the entire project journey.

  • You ensure the qualitative work is grounded in a deep and contextual understanding of what matters to the people we are designing and you ensure the quantitative work is empirical by nature and obtains statistical rigor when understanding people’s behaviors and attitudes.

  • You manage multiple stakeholder needs both effectively and sensitively.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • 3+ years’ of qualitative research experience, with proven ability to use human-centered insight to answer business questions.

  • Proven experience in conducting research and participating in all aspects of design research qualitatively and quantitatively (planning, executing, analysis, synthesis, deliverable creation). Mastery of qualitative research methods, including research scope and design. You are skilled in moderated interviews, unmoderated usability tests, surveys, guerilla usability testing, as well as, qualitative and quantitative analysis methods.

  • You have business and consulting savvy, with an ability to think strategically. You are an excellent communicator with great instincts about how to synthesize and tell a captivating story, build a deep rapport, and give honest feedback.

  • Product experience (PX), user experience (UX), or business design background

  • You understand that progress and pragmatism is preferred over perfection

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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