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Intern Early Dispute Resolution

Job ID: R-006421 Date posted: 04/05/2019 Primary Location MA-Boston

At LPL Financial, we are seeking interns to join our Early Dispute Resolution Group (“EDR”) providing valuable workplace experience, while providing weekly mentoring and a professional training opportunity.

What You'll Do

This is an 11-week paid internship available to students who are affiliated with our community partner schools. The program will run from June 10 through August 16. In addition to providing valuable workplace experience, the program also includes weekly mentoring and career workshops, which will provide our interns with additional professional training opportunities. Workshop topics have included resume building, mock interviews, and social media for professionals, public speaking, and more.

The EDR Team is responsible for the review and resolution of customer complaints and inquiries forwarded to the EDR group from the Dispute Resolution Mailbox and other areas of the Firm and the intern will assist and support the Team as they resolve these matters. 

Position Overview


  • Assist attorneys with all aspects of customer complaints including setting up files, research and document/information collection;
  • Assist in the intake of customer complaints and inquiries;
  • Work with team on relevant projects;
  • Work with internal departments to resolve customer complaints and inquiries;
  • Draft correspondence to customers and financial advisors;
  • updating and maintaining databases including the matter management system
  • Work on special projects and/or reports on complaint statistics and trends;
  • Provide general administrative support to team of attorneys and paralegals including ordering documents, closing cases and document management.

About LPL Financial:

LPL Financial is a leader in the retail financial advice market and the nation’s largest independent broker/dealer*. We serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions. LPL and its affiliates have more than 3,700 employees with primary offices in Boston, Charlotte, and San Diego.

Our Culture:

If you join LPL, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees. 

We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.  

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE

*As reported by Financial Planning magazine, June 1996-2017, based on total revenue.

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