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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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Trust Onboarding Specialist

Job ID: R-020559 Date posted: 01/13/2022 Primary Location OH-Cleveland

Are you solution-oriented and passionate about delivering results? Do you like thinking outside the box, learning new skills and problem solving? Excited to learn more? If so, then this could be the role for you!  

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients. 

Job Overview:

The Private Trust Company (PTC), an affiliate of LPL Financial LLC, is a growing, fast-paced, entrepreneurial business headquartered in Cleveland, Ohio, that assists families in transferring, protecting, preserving and managing wealth to future generations, charities and communities.  PTC has a corporate value of creating a client-centric culture and this role is pivotal to driving that agenda and delivering high quality service levels to clients and advisors. This role is responsible for delivering exceptional customer service experiences, including accurate, timely and effective communication and execution of relational and transactional activities among clients and advisors, including high-net-worth accounts, while working as a team with a trust officer.

Responsibilities:

  • Implementing a consistent communication and follow up plan with Advisor Teams and end clients, when necessary, throughout the onboarding process,

  • Preparing, distributing, and tracking all forms and related documentation associated with new accounts.

  • Performing AML screening activities in connection with new client onboarding.

  • Opening new client accounts on the PTC trust accounting system and on the LPL brokerage system.

  • Requesting set-up unique investment assets on the trust accounting system, performing reconciliations of trust assets upon funding.

  • Tracking of onboarding processes, communications,  and completion of all associated workflows. Coordinating establishment of online client access for new and existing relationships, moving toward paperless delivery of client statements wherever feasible.

  • Monitoring accounts from acceptance through funding, escalating issues as necessary and tracking anomalies

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • An ideal Candidate should have some experience in an administrative role in the trust, legal, brokerage, investment or accounting fields. 

  • The ideal Candidate would also be working towards or possess a Bachelor’s degree.

  • Have strong Microsoft Office and general computer skills. Candidate should be a self-starter with excellent customer service and communication skills.

Preferences:

  • Communication – must be able to express ideas clearly, both verbally and in writing and to articulate issues and solutions in a client relationship environment.

  • Project and time management skills.

  • Listening – ability to listen actively and attentively.

  • Interpersonal skills – relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.

  • Analytical / problem solving skills, Detail-oriented and organize.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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