Associate Analyst, Video ConferencingApply Job ID: R-017802 Date posted: 10/06/2021 Primary Location SC-Fort Mill
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 19,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to objective guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
This role involves an Audio Visual Technology experience, we White Glove support the MD’s and Executives. We stand by the company mission which allows us to focus on people, strategy, operating plan, collaborating effectively, and innovation and employee engagement.
Hotline support (phone/email etc.)
Create and provide daily/weekly/ad hoc reports
Programing and troubleshooting all display unites, including those not installed in house by AV
Test, deploy and maintain operability of all associated VTC assets
Respond to end-user service requests
Host large event/Town Halls in our Learning Center
White glove/Customer service support
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Must have at least 3 years of relevant Audio Video experience.
3+ years of WebEx experience
3+ years of providing White glove/Customer service support
Must have 3 years of relevant Customer service experience
Ability to conduct trainings/public speaking.
Demonstrated experience managing and supporting various collaboration tools such as Zoom, WebEx and Microsoft Teams.
Identifying issues, repairing and replacing equipment as needed.
Ability to work under pressure, meet internal deadlines and show effective time in crisis management skills.
Overall knowledge of Video Teleconferencing
Ability to work independently as well as in a group setting
Ability to work OT, as needed
Vendor management experience
Certified Technology Specialist (CTS) Certification
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.