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Associate Service Consultant

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Job ID R-025435 Date posted 09/22/2022 Primary Location SC-Fort Mill Other Locations CA-San Diego

Are you a team player? Are you curious to learn? Are you solution-oriented and passionate about delivering results? Do you like thinking outside the box, learning new skills and problem solving? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Associate Service Consultant-Estate Team takes inbound calls from our clients regarding death and divorce-related inquiries, while also acting as a subject matter expert and resource to our internal and external business partners. This role also handles escalated inquiries and assists with information sharing, as well as coaching and guidance for our clients. Our team’s main priority is to create a reliable support system for our clients so they can easily navigate through estate-related inquiries on behalf of their clients and ultimately grow and strengthen their practice. This role requires a strong customer focus and work ethic to provide top-tier service experience.

Additionally, the Cash Management Operations department offers opportunities to participate and contribute in team projects and training that supports your career development and advancement.

Responsibilities include, but are not limited to:

  • Providing phone support with complex death/divorce-related issues via an inbound call center environment, by taking ownership of each inquiry as the main point of contact and providing “First Call Resolution” when possible.
  • Taking ownership of complex cases that result in follow-up phone calls and processing.
  • Processing and monitoring various death and divorce claims through to completion; this includes tax operations review, processing, completing proper documentation for each request, and updating business partners as well as reporting to comply with departmental standards.
  • Reviewing documentation such as letters of testamentary, trust agreements, Qualified Domestic Relations Order, divorce decrees, and other estate-related paperwork as it pertains to both death and divorce situations.
  • Providing support and managing escalated issues in a timely manner and being point of contact for all case resolutions.
  • Keeping apprised of and promoting new processes and controls; provide feedback and process improvements to drive the business forward.
  • Participating in daily huddles and monthly department meetings.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.


The ideal candidate will possess the following:

  • Minimum of two years in brokerage/financial services client-facing or operations experience (comparable experience may be considered)
  • MS Office experience required
  • Bachelor’s degree; preferably in business, accounting, or finance
  • Previous experience with trust/estate or legal administration preferred
  • SIE preferred
  • Series 7 or 66 preferred

Core Competencies:

  • Must have excellent verbal, listening, and written skills
  • Excellent phone communication skills
  • Extremely organized
  • Adaptive and flexible
  • Ability to multi-task in a fast-paced environment
  • Leads by example and ensures a high-quality client experience

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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