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AVP, Business Solutions Continuous Improvement

Job ID: R-012474 Date posted: 02/23/2021 Primary Location CA-San Diego Other Locations SC-Fort Mill

LPL’s Business Solutions ( is seeking a passionate and driven Continuous Improvement AVP to lead business process improvement for LPL Business Solutions initiatives to optimize, re-engineer and streamline processes while improving the overall effectiveness and efficiencies. You will lead cross-functional teams and apply process engineering principles to design optimized business processes and improve overall performance. You will also apply best practices for business performance improvement, process design, and change management.

In this position, you will strategize with the business team to develop solutions with a focus on process improvement, automation, quality control, and scalability. Additionally, you will work with technical leaders to identify IT capabilities, limitations, and support changes. The ideal candidate has the strong communication skills required to succeed as part of a dynamic cross-functional team.

Essential Duties and Responsibilities

  • Data Analysis: Identifies data sources, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements. Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives.

  • Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.

  • Process Architecture: Designs processes using defined methods. Ensures process mapping is complete; provides feedback and guidance to less senior employees. Interviews stakeholders and process owners to define processes.

  • Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impacts analyses for fewer complex processes or for portions of larger or interrelated processes. Lead and facilitate business process improvement sessions to develop processes as well as collaborate on process assessment, streamlining, redesign, and opportunities for improvement or automation. Expected to apply Lean Six Sigma concepts and techniques to process improvement initiatives, including completing Lean Six Sigma analyses and tasks.

  • Performance Management & Control: Develops performance metrics to establish process success. Reviews data post-implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.

  • Change Management: Participate in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy-in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives. Engage with business stakeholders to identify challenges and objectives. In partnership with business stakeholders, build, analyze and transform operating processes across LPL Business Solutions.


  • Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics

  • Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices

  • The ability to work in a cross-functional team without direct reporting lines, as well as willingness to jump in and support other teams or activities regardless of description

  • Motivated by the idea of building a new continuous improvement capability within the team

  • Develop strong business relationships across the enterprise, including executive management, to enable a mutual understanding of project scope, risks, and opportunities achieving close alignment with business needs

  • Leverage strong PowerPoint presentations, in addition to project documentation and artifacts, to communicate with steering committees, executive sponsors, finance, etc.

  • Minimum of 7+ years of experience in process improvement and process re-engineering with a broker-dealer, RIA, investment, or financial services firm (preferred but not required)

  • Lean, Six Sigma Green or Black Belt, Design Thinking, or Agile-Scrum Methodology training/certification documenting technology integrations and strategies and using the Systems Development Life Cycle or a related methodology to implement large, complex, technical projects strongly preferred

  • Experience in training employees on business process standardization practices is preferred


  • Bachelor’s degree required

  • Lean Six Sigma Green Belt expertise is required and Black Belt is highly desirable

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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