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AVP Design Operations Lead

Job ID: R-020173 Date posted: 01/10/2022 Primary Location SC-Fort Mill

Looking to join an operations team supporting an industry leading product experience design team?

Interested in collaborating with senior management, product stakeholders, and internal business partners?

Want to assist with clearing the runway for helping an awesome design team focus on designing amazing things?

If so, let’s talk.

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Product Experience (PX) team at LPL Financial is looking for an extremely talented AVP Design Operations (DesignOps) Lead to join our PX Operations group. The ideal candidate will be passionate about design operations, skilled at creating processes, and interested in establishing best practices. The candidate will be passionate about product experience and have previously been a product or user experience designer. The AVP will advocate for users and embrace human-centered principles and will be collaborative, flexible, and start-up minded.


  • You will drive for efficiency gains across all existing and net new processes.
  • You will help the PX Design team continue to grow by adding talent, adjusting team structure, managing onboarding, and providing new hire trainings.
  • You will own the design intake process; team capacity, designer allocations, etc.
  • You will help manage metrics, create artifacts, and socialize PX Design team reporting.
  • You will anticipate risks, articulate concerns, and remove blockers for keeping design efforts on track.
  • You will help establish and maintain a centralized library of PX Design artifacts; processes, templates, files, best practices, reports, etc.
  • You will assess PX Design team tools, navigate net new and/or updated tools or subscriptions through the firm's procurement steps, and ensure all are regularly updated and remain in compliance with firm policies.
  • You will maintain 3rd party vendor relationships, procure, and manage all team contracts; subscriptions, licenses, resources, etc.
  • You will manage tooling; onboard new users, grant and maintain access, share updates, and provide trainings.
  • You may assist PX Design leads with engagement needs; scoping, planning, tracking progress, and reporting.
  • You may help PX Design leads with logistic details during discovery, stakeholder alignment, and working design sessions.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.


  • 7+ years of experience managing multiple design engagements and/or leading design operations.
  • Product experience (PX), user experience (UX), experience design (XD), information architecture (IA), interaction design (IxD), visual/user interface design (UI), or producer / project management (PM) background.
  • Ability to navigate complex and regulated organizations while skillfully maintaining alignment across all stakeholders.
  • Experience onboarding talent and scaling a design team to address demand. A proven track record of keeping efforts on time, track, and budget.
  • Promote a culture where people are appreciated, feel supported, and can thrive.
  • Advocate for operational excellence, best practices, improvements, efficiency gains, and the value of good design.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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