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AVP, Human Resources Solutions Center

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Job ID R-025754 Date posted 09/20/2022 Primary Location SC-Fort Mill Other Locations CA-San Diego

Are you a team player with a growth mindset? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

Joining our team as an Associate Vice President, Human Resources Solutions Center you will be responsible for the oversight of the HR customer service org and operations supporting over 6,500 team members.  This role will be focused on planning and directing initiatives to help build the sustainable, repeatable capabilities that support delivery of the highest standards of service to our employees and their managers. This role will also include responsibility for leading innovative and special projects to drive higher quality, efficiency, scope, and scale in the offering.

What are we looking for?

We want strong collaborators with a data and analytics background who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Responsibilities:

  • Identify and lead proactive outreach initiatives which align to our culture and enhance the employee experience

  • Design and develop scalable processes and offerings to meet the unique needs of different employee populations

  • Use key performance indicators (KPI’s) and Critical to Quality (CTQ) metrics to identify opportunities within team to improve the employee relationship and on-demand resources

  • Handle employee, manager, and HR business partner escalation requests to resolution in a timely manner and seek to understand their needs while continuing to drive enhancements for scalability

  • Provide ongoing coaching and guidance embodying the highest service excellence standards for Team Leads and Associates

  • Facilitate and attend weekly meetings with staff

  • Create and implement employee engagement activities

  • Drive a pay for performance philosophy emphasizing career pathing through skills development for team members

  • Instill a culture of continuous feedback including soliciting feedback from key partners to drive enhancements

  • Develop a cohesive approach to HR service by setting consistent standards across teams; this includes leading and participating in calibration sessions, best practice reviews and resource sharing

Requirements:

  • 5+ years of experience in Human Resources; 3 years people management experience, preferably in a high volume customer service center with an omni-channel environment including chat, email, web inquiries / self-service

  • Bachelor preferred in Business Administration, Human Resources, Sociology, Industrial Psychology or related field

  • Strong oral and written communication skills and the ability to work independently as well as collaboratively are required to identify problems and implement solutions in a team environment

  • Must be flexible to work varying schedules and hours as needed

Preferences:

  • Strategic planning and change management skills highly desirable

  • Ability to translate complex, ambiguous problems into executable solutions

  • Financial Services experience ideal, but not required

  • Process improvement experience and/or designations strongly preferred

  • Licenses/Certifications Required/Preferred: PHR/SPHR or SHRM-CP/SCP preferred

  • Software/Systems Skills Required/Preferred: Excellent Microsoft Office skills. Experience with  Workday & Salesforce HR a plus

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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employees on what it's like to work at lpl?

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We take social responsibility seriously.

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Want to see info on our benefits?

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