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AVP, Relationship Management Enablement

Job ID: R-022115 Date posted: 03/16/2022 Primary Location SC-Fort Mill Other Locations CA-San Diego

Do you enjoy data management?

Do you like managing client-facing programs and data projects?

If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The AVP, Business Insights & Systems is a leadership position within Relationship Management Enablement and plays a critical role in managing advisor-facing programs and complex data projects. This role operates within Relationship Management, and across Independent Advisor Services (IAS) and Institution Services (IS) in support over 20,000 financial advisors, and more than 800 financial institutions who utilize LPL’s industry-leading customer and investment technology to manage their businesses and support their clients. Business Insights & Systems is responsible for creating data-driven and actionable insights which inform executive decision making and directs advisor engagement through the use of Tableau dashboards, Salesforce, adhoc reporting, and the production of standardized performance reporting. With IAS and IS leadership, Business Insights & Systems drives the execution and measurement of key initiatives and OKRs around advisor/institution retention, AUM growth, net sales performance, as well as creating leads and referrals for customizable solutions available across the LPL platform.

Responsibilities:

  • This role will lead and manage the LPL advisor recognition program, (the LPL Club Program), which recognizes top producing advisors annually. This includes aggregating, calculating, and projecting advisor achievement level and ranking each month based on YTD production, maintenance of rankings widget in ClientWorks, responding to inquiries, and collaborating with Enablement and Conference Services teams at year end in support of achievement recognition and reward conferences. This role will be responsible for technical delivery of enhancements to the LPL Club Program as it evolves over time.
  • Track and report on progress towards key strategic initiatives, metrics, and OKRs, including recommending prescriptive actions to course correct where necessary.
  • Develop Salesforce and Tableau dashboards to enable self-service of key client insights, client engagement targets, targeted campaigns, and business referrals.
  • Design and develop meaningful insights for Relationship Management. Prepare and distribute reporting packages and dashboards to senior management with a focus on expediency, data accuracy, and informed narration.
  • Effectively translate business needs into reporting requirements and partner with user groups to identify and mitigate risks or impacts, leveraging a team of champions for user acceptance testing and process improvement ideation.
  • Lead work-streams for key initiatives; provide guidance to cross-functional teams and act as a voice of Relationship Management for firm-wide initiatives.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • Bachelor’s degree in Business, Economics, Finance, CS, Mathematics, or a related field.
  • 5+ years of experience in Financial Services. Asset Management or Wealth Management experience is a plus.
  • Experience with process optimization, automation, and scalability.
  • Highly proficient in managing complex data projects including aggregating data from across multiple sources, data lakes, and repositories and the acumen to produce executive insights which influence strategy and execution.
  • Experience using Python, Alteryx or Tableau Prep for powering queries and data aggregation.
  • Expert level in Excel, including v-lookups, pivot tables, complex formulas, and charts. VBA is a plus.
  • Highly proficient in Tableau and able to evangelize non-data users to improve utilization.
  • A high level of proficiency with Salesforce.
  • Familiarity with the agile project management framework.
  • Project and change management experience is highly valued
  • Comfort with data management, transformation and governance best practices.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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