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Client Compensation Manager

Job ID: R-022845 Date posted: 05/05/2022 Primary Location SC-Fort Mill Other Locations CA-San Diego

Job Description

Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Manager - Client Compensation leads a specialized team of 4-8 people who support CUNA Mutual Groups back office and their advisors through phone calls, emails, and processing of files from sponsors or carriers. The manager drives strategic, tactical department programs, and is responsible for developing and motivating the team to provide advisors with timely, correct, and relevant information so that they in turn can help their clients achieve their own financial dreams. Additionally, the manager proactively consults with business partners (including Business Consulting, Product Managers, Compliance, Accounting, Finance, Audit and Risk, and others) and their staff on a regular basis to address issues, ensure alignment, and capture the overall Client Compensation Operations experience.

Responsibilities include, but are not limited to:

Team Leadership and Development

  • Constructing and maintaining goals pertinent to the development of each individual’s career path.                                                  
  • Prioritizing one-on-one meetings and providing thorough, real-time coaching sessions with staff.
  • Supporting the Client Experience Manager to share operational NIGO key learnings.
  • Lead meetings to map out plans for overall accuracy of all department operations.
  • Mentoring and coaching team members to align them with leadership's vision while developing their skills and careers.
  • Overseeing comprehensive training and coaching plans to continuously improve knowledge shares across different team members, teams, and departments.

Process Improvements

  • Assisting in modifying or creating advisor-facing performance metrics
  • Sharing trends and pain points while with leadership and business partners in order to find solutions and pursue process improvements within the scope of the team and across departments.
  • Providing strategic insight and direction for evolving the commission payout of advisors.
  • Owning and supervising firm-wide, multi-department projects to build or enhance experience workflows related to the team and department.
  • Inspiring and leading initiatives that enhance the Advisor experience and positively impact the broader LPL organization

Department Support

  • Actively participating, supporting, and driving departmental and firm-wide projects.
  • Working closely in a POD structure with internal and external business partners to elevate and deliver greater value to advisors.
  • Assisting with operations recovery efforts through coordination of resources in order to resolve issues with aged requests, escalated issues, and other complex activities that degrade the advisor experience.                                              
  • Liaising with internal partners to ensure promotion of Client Compensation projects and initiatives.
  • Proactively reviewing audit controls to ensure the team mitigates risk, removes redundant requirements, and increases transparency with internal and external audit partners.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

A qualified candidate for this role will have the following:

  • Five or more years of experience leading and developing others
  • Series 99 license required
  • Two or four year advanced degree (Bachelors or Associates) or substantial relevant professional experience required

Core Competencies:

  • Leadership and motivational skills
  • Understanding of the advisor role
  • Ability to work with people in different areas and at all levels
  • Organizational and critical thinking skills
  • SQL, Alteryx or similar Business Intelligence (BI) tool experience is a plus
  • Working knowledge of Six sigma and Agile principles desired

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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