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Client Compensation Operations Manager

Job ID 5701BR Date posted 03/17/2017
The primary responsibility of the Client Compensation Processing Manager is oversee day-to-day processes, plan staffing levels, ensure service level agreements are being met or exceeded and conduct the semi-monthly payout including but not limited to cash balancing and revenue monitoring in accordance with SOX and SAEE16 controls. Strong leadership, excellent interpersonal skills, brokerage commissions processing experience and a desire to work closely with others are required.

Essential Functions:
  • Assist in the creation of a team environment through positive enforcement, offering additional support through engagement activities, training sessions, and team huddles
  • Support the diverse needs of our Specialists by demonstrating leadership, coaching, and mentoring including overseeing new employee onboarding and providing career development planning and opportunities. Empower employees to take responsibility for their jobs and goals with an expectation of accountability and regular feedback.
  • Recognize excellence in quality, service, and/or productivity and manage disciplinary issues in accordance with corporate guidelines.
  • Evaluate and verify employee performance through review of completed work assignments and work techniques; identify staff development and training needs and ensure training is provided.
  • Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism and overtime scheduling.
  • Plan, evaluate and improve the efficiency of business processes and procedures to enhance the speed, quality, efficiency and output.
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
  • Increase Productivity - Review of processing items out of SLA with direct reports, analyze and improve current workflows and manual processes within the group to develop a superior service experience for advisors.
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM and regular interpersonal communication.
  •  Continually create measurable efficiencies with an emphasis on quality, continuous improvement, key employee retention and development and high performance.
  • Review department performance data to monitor and measure departmental productivity, goal achievement and overall effectiveness.
  • Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management as necessary or requested to track strategic goal accomplishment.
  • Projects – Provide support for projects, organization and  the implementation of new initiatives as they arise.
  • Perform other duties and responsibilities, as assigned.

Minimum Experience Required: 3 years of leadership in a team environment. Minimum of 3 years of brokerage commissions experience.

Licenses/Certifications Required: Series 99, or equivalent, preferred, required within 120 days of start date

Software/Systems Skills Required: Microsoft Office Suite, Microsoft Excel (must be proficient and be able to perform at a minimum pivot tables and V-lookups), Oracle, Siebel, and BETA

Additional Information:
  • Position interacts with multiple internal and external groups including but not limited to Technology, Service teams and product sponsors.
  • Thorough documentation skills
  • Strong analytical and problem solving skills
  • Ability to quickly and effectively adapt to changing environments
  • Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style
  • Excellent interpersonal, written and verbal communication skills with the ability to interact with various levels of personnel, in addition to encouraging and building positive relationships and communicating effectively with all co-workers and outside sponsors
  • Attention to detail
  • Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices.
We offer a competitive salary and benefits package. Please login or create an account to apply to this position. Principals only. EOE

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  • Service and Operations, Fort Mill, South Carolina, United StatesRemove