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Sr. Service Center Rep

Job ID: R-001106 Date posted: 12/11/2017 Primary Location CA-San Diego

Overview

This position is primarily responsible for providing high quality customer service to LPL internal and external clients

Specific responsibilities include:

  • Communicating directly with our clients (Financial Advisors/Professionals) by phone for up to 90 percent of your day
  • Research complex situations, set client expectations, and define the actions necessary to resolve inquiries
  • Educate clients on the use of technology to monitor, maintain, and service their operational needs
  • Communicate operational and financial industry policies and procedures
  • Assume ownership of inquiries and see them through to a timely resolution
  • Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest
  • Complete operational tasks including data input
  • Communicate with internal departments to ensure we meet our client’s expectations for timely service delivery
  • Actively participate in training to remain current with operational policies and procedures
  • Drive customer experience to high levels of satisfaction by adhering to our corporate value

    Required Knowledge, Skills and Abilities:

  • Excellent interpersonal, written and verbal communication skills with the ability to interact with various levels of personnel, in addition to encouraging and building positive relationships and

    communicating effectively with all co-workers and outside sponsors

  • Excellent Time Management Skills Ability to work independently, organize work effectively and take initiative in fast-paced work environment

  • Strong analytical and problem-solving skills

  • Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive and professional attitude and a proactive style

  • Proficient in PC based software programs, particularly MS Word and Excel

  • Customer Service background with specific phone experience highly desired

  • Basic industry knowledge and understanding of the commissions process is desired

  • Knowledge of Oracle, Siebel, and BranchNet Commission systems is desired

  • Answer 45-50 incoming calls per day from Advisors vendors and other members of the firm, while following posted phone que per Monet

Qualifications:

  • Associates degree or, Bachelors a plus
  • Demonstrated effective use of consultative skills, PC Skills and system knowledge
  • Strong customer focus, excellent communication skills, a strong work ethic, and extremely organized
  • Ability to work with all levels of clients, management and employees

Our Company:

LPL Financial, the nation’s largest independent broker/dealer since 1996* and the fourth largest broker/dealer overall, serves as an enabling partner to more than 14,000 independent financial advisors and approximately 700 financial institutions. Since its formation decades ago, LPL has focused on one primary mission -- enabling independent financial advisors to bring objective and un-biased financial advice to millions of Americans. 

Headquartered in Boston, San Diego, and Fort Mill, and powered by more than 3,300 client-centric employees, LPL is financially strong and growing.

Our Culture:

If you join LPL, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees. 

We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.  

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE

*As reported by Financial Planning magazine, June 1996-2017, based on total revenue.

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