Desktop Support, ManagerApply Job ID: R-018406 Date posted: 10/13/2021 Primary Location SC-Fort Mill
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 19,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to objective guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
The Manager, Technology (Desktop Support) role directs and coordinates activities of desktop support staff engaged in support services and responds to and anticipates the support needs of our home office employees.
Responsible for assuring users are provided efficient and timely first and second level desktop support on a 7×24 basis
Performs staff scheduling to ensure desktop support coverage during normal business hours and on-call support as required
Provides staff support for administrative tasks and projects that require desktop involvement such as company moves, cutovers, weekend projects, and a variety of onboarding tasks
Manages back office operations related to but not limited to equipment purchasing, tracking, imaging, and refreshing equipment
Ensures that daily, weekly, and monthly statistics, and status reports are completed and continually modified to meet the needs of the department
Ensures that decisions made to improve the overall customer service provided by desktop support are continually carried through
Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support for their team members
Ensure systems policies, processes and procedures, are documented and in place for desktop support teams to reference
Management of multiple high priority initiatives in a fast paced highly technical environment
Performs other duties and responsibilities as assigned by the VP, Home Office Customer Care
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
A minimum of 5 years managing support services teams with in IT operations that required troubleshooting, customer service, and communication to a variety of end users/customers
Experienced in supporting environments of minimum 3,000 – 5,000 end users
Experience working in a team-oriented, collaborative environment.
Excellent customer service, written and oral skills.
Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
Vendor and MSP management experience a plus
Knowledge of various Windows OS and hardware for PC environments
Knowledge of principles and terminology of networking and mobile technologies
Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains, corporate networks, and mobile device technology
Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.
Knowledge of wireless networking, VPN, and networking components and terminology
Awareness of commonly used Microsoft products and services
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.