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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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Help Desk Analyst

Job ID: R-024042 Date posted: 06/17/2022 Primary Location SC-Fort Mill

Are you interested in providing top-notch IT support to our LPL employees, using problem solving skills in a fast-paced environment? Do you enjoy working with cutting-edge technology and being part of a team that is working to transform and do things differently? If so, this is your opportunity to be part of a great team!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

This position assists customers, end users and operating staff with technical support of computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required.  Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.  Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Responsibilities:

  • Accurately test, identify, repair, resolve, and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, and basic printer support.

  • Troubleshoot and resolve software issues. Install, configure, reconfigure or reinstall desktop software including remote support.

  • Reimage computers/hard drives in accordance with standards.

  • Perform Move, Add, and Change function including installation and decommission.

  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.

  • Install, configure, and troubleshoot MAC/Apple based operating systems and proprietary applications.

  • Configures and supports remote users including VPN client and connectivity.

  • Backup and restore settings and associated systems administration activities

  • Take ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.

  • Troubleshoots incidents and fulfills requests within established SLAs.

  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.

  • Provides a high touch, business aware, personalized, world-class customer service.

  • Provide basic first level troubleshooting for IP Phone related issues.

  • Categorize and prioritize end user support requests and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.

  • Perform asset inventory activities as needed.

  • Train and orient staff on use of hardware and software.

  • Recommend and / or perform upgrades on systems as required.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • At least 2 years of experience in the field or in a related area required

  • Strong Microsoft Office skills (Outlook, Word, and Excel)

  • Strong Microsoft operating System installation and troubleshooting skills

  • Strong Break / Fix skills Desktops, Workstations, Notebooks, Tablets, MFPs, and Printers

Core Competencies:

  • Self-motivated and willingness to adapt to different roles within Desktop Support services.

  • Possesses a friendly, can-do attitude.

  • Must be detail oriented and self-motivated

  • Strong customer-service skills.  Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

  • Strong written and verbal communication skills

  • Ability to perform in a dynamic environment with changing schedules and priorities.

Preferences:

  • Familiarity with Software Distribution tools such as SCCM preferred.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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