Do you have at least 5-7 years of Advisor-facing experience in the financial services industry?
How about a Series 7 and 63 or 66 license? Even better.
Are you energized by the financial services industry? Have a passion for helping people, solving problems, working independently and as part of a dynamic team to achieve team deliverables, programs and projects? How about collaborating with internal partners to create a best-in-class, customized differentiated client experience? Do you thrive working with financial advisors and in a fast-paced environment? Change and growth doesn’t scare you? Read On.
Firm Overview:
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 20,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Position Overview and Key Responsibilities:
The Large Practice Relationship Management Team is accountable for advisor satisfaction and retention. The Internal Relationship Manager is an extension of our Large Practice RM Team, supporting our VP Relationship Managers located in Regional Territories. Each VP RM territory is comprised of approximately 140 independent advisors with a minimum of $100M AUM each, representing assets of $8B-$12B per territory. Collectively, the LP Team provides relationship management support between the Advisors Practice and LPL. The team is responsible for gaining a thorough understanding of the advisor’s business. The IRM collaborates and works virtually in partnership with 4 regional based VP RMs to execute on objectives to drive client satisfaction, loyalty, retention and a customized differentiated advisor experience. As a team they engage with Advisors through proactive and reactive calls, monthly territory meetings and the VP RMs conduct in territory travel and business consultations. The team supports and directs Advisors to know and embrace the capabilities LPL has to offer to grow their business. This includes developing an in-depth knowledge of LPL products and services and their benefits to drive opportunity lead generation. The role will also require participation in various projects that align to our department and team objectives.
What Makes This Role Exciting?
- Advocacy & Complex Problem Solving: Our clients run complex businesses and have a wide variety of situations that require a partner. We are available to advocate, guide, escalate to and get things done across the firm. When you need a partner, we are that person. We won’t give up until our clients are satisfied.
- Uncover Referral Opportunities Across the Firm: Helping advisors navigate LPL is what we do. We seek to understand our client’s business priorities and create the right connections across the firm for subject matter expert assistance. Our clients don’t need to know where to go, or who to speak to, that’s us! We’ll find the right team, if we are not that person already.
- Connection: Being big should be empowering, it should mean more connections, wide reach of support and access to industry best practices. We make big feel small but creating connections across LPL with both peers and LPL corporate colleagues through study groups and virtual events. Our clients always have a connection at LPL and our role is to help broaden their network.
- Industry Trends and Updates: There is so much to be on top of. We are here to ensure clients don’t miss the big things. The items that matter most to them. We keep them informed and know that running a business means our proactive outreach is valued so they don’t have to worry about missing something essential.
- Conference & Event Support: LPL offers a wide array of ways to connect, learn and stay informed through an expansive conferences and events schedule. We offer support to design the right experience for advisor’s businesses to connect them to the right education & information strategy. We also customized more focused, small events that bring like-minded roles and individuals together throughout the year.
- Earning Client Loyalty: Our role is to ensure LPL earns client loyalty day after day and that we build a stronger tomorrow through seeking, embracing and acting on feedback in order to ensure it gets to the right team for the right action every time.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for confident, servant leaders who thrive in a fast-paced environment, are client-focused, team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Other responsibilities include:
- Support strategic initiatives and execution of the Large Practice Team deliverables, including proactive targeted outreach to our advisors
- Partner closely with Affiliation Consulting to bring awareness to advisors the numerous affiliation types LPL has to offer, how to move between the different types and how to help an advisor decide if an affiliation change is right for their business
- Partner closely with M&A/Succession Planning to offer professional support to make advisor mergers and acquisitions easier, faster, and more cost-effective
- Navigates across the firm, introducing advisor to applicable subject matter experts, internal teams and resources to drive advisor loyalty, satisfaction and growth
- Partners closely with VP RMs to help identify and conduct advisor proactive intervention strategies, utilizing predictive, qualitative and quantitative data to forecast retention risk and develops proactive strategies to reduce attrition; could result in the deployment of capital
- Address, support, advocate, collaborate with internal partners who can solve for and close the loop on advisor complex cases and escalations; IRM stays with the Advisor through resolution
- Periodically host advisors at headquarter locations to further develop advisor relationship
- Schedule and Conduct weekly team meetings with 4 VP RMs documenting territory wins and best practices for driving results
- Schedule and Conduct weekly 1v1 with each VP RM to review and plan territory outreach, advisor follow up and identify support needs requiring action and ownership
- Document 100% of advisor activities, business opportunities, communications in Salesforce CRM
What skills, experiences, and education are required?
- Bachelor's degree - A major in Finance, Accounting, Economics, or Business Administration preferred
- Minimum of 5 years’ experience in the Financial Services industry in an account management/Advisor facing consultative sales or service role
- Series 7, 66 highly preferred
- Understanding of advisor platforms and affiliation models to include brokerage, advisory, RIA, Hybrid and Fee Only; along with strong understanding of the economics involved with the various models
- Must have a strong understanding of the current competitive landscape and industry
- Ability to build collaborative relationships and trust through active listening, keeping commitments, exceeding expectations and driving outcomes
- Excellent time management, strong organizational skills, ability to prioritize multiple tasks
- Strong verbal, presentation and written communication skills to articulate LPL’s value, products, and services
- Project Management/working group experience for tracking advisor feedback/issues, conference/event support and team projects
- Proven problem solver, able to anticipate potential problems and confidently present recommended solutions
- Ability to act as a coach, to educate, influence and engage advisors with ideas that can expand and improve their business
- Ability to work in a face paced, highly matrixed team environment
- Proficient with Contact Management Systems, specifically Salesforce and standard MS Office Applications (Excel, Word, Power Point)
- Some Travel Required: 1-2 trips per year
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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We take social responsibility seriously. Learn more here
Want to see info on our benefits? Learn more here
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.
