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Retirement Partners Sales Support Associate

Job ID: R-019912 Date posted: 01/07/2022 Primary Location SC-Fort Mill Other Locations CA-Remote , CA-San Diego

Are you a team player?

Are you interested in being part of a team that is working to transform and do things differently?

If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

This front line role will support our Retirement Partners Consultant team by directing all “On-platform” related inquiries to Retirement Services team and guide Advisors through operational processes to help mitigate NIGO account statuses. This includes collaboration with internal operations teams: Retirement Results, SMS, Plan Reporting Services, RPCP operations and Commissions Compensation teams. This role will also work directly with RP Consultants by identifying and warm transferring appropriate business or platform related inquires to appropriate regional Consultant(s) for timely Advisor Plan business support.


  • Phone and/ or email Advisor outreach for timely resolution of service requests and/ or escalations
  • Guide Advisors through paperwork/ platform and compliance required processes
  • Collaborate with internal operational teams:
  • Retirement Results, SMS Ops, RP Compensation, Client Compensation to help resolve pending operational, compensation and/ or platform related issues
  • Monitor department mailbox to identify Plan or business growth opportunities for warm transfer to appropriate Retirement Consultant regional teams
  • Participate in department service initiatives to help drive efficiencies and enhance client/ Advisor service experience
  • Participate in the development and maintenance of trend reporting to help identify variances immediately and preemptively address any potential service related issues
  • Demonstrate analytical thinking and creativity by examining existing processes and working with leadership to identify opportunities for improvement in the Advisor experience

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.


  • Proficiency with Salesforce, Webex and Microsoft Office products, specifically Excel, Outlook, Word
  • Proven track record in relationship management and customer satisfaction
  • Ability to work with and communicate effectively with various internal staff levels throughout the organization
  • 2 or more years of financial services /customer service experience
  • Ability to work independently and within a team in a fast paced environment with multiple priorities
  • Ability to learn multiple aspects of the Financial Services/ Retirement Plan industry and understand how it all connects
  • Excellent verbal and written communication skills
  • Personable and reliable self-starter who requires minimal supervision oversight for day-to-day work responsibilities
  • Strong attention to detail with a pro-active approach to solving and preventing problems as well as follow up
  • Ability to adapt to changing priorities
  • Ability to interface effectively with various levels of employees
  • Strong time management and organizational skills
  • Highly motivated and proven ability to respond to coaching and training

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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