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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lpl.com.
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Sr Systems Analyst

Job ID: R-014238 Date posted: 05/03/2021 Primary Location SC-Fort Mill Other Locations TX-Austin

Are you a solution-oriented individual and passionate about delivering results? Do you like thinking outside the box, learning new skills and problem solving, then we encourage you to join us.

Do you have a passion for learning new technologies, the candidate selected for this role will become part of a team that is constantly on the cusp of emerging technologies and if this interests you, then this is the role for you.

Excited to learn more? If so, then this could be the role for you! 

Job Overview:

LPL Financial is seeking a Sr. System Analyst located in Fort Mill, SC reporting to the Technology Operation Planning & Support (TOPS) team.  TOPS serves as technology escalation group for internal help desks and development teams.  The Sr. System Analyst will support multiple brokerage applications as a member of this centralized application support team. Sr. System Analyst focus will be providing Tier 2/3 technology support that includes incident ticket management, production support release coordination, and system monitoring and issue analysis across entire LPL application platform.

Additional day-to-day responsibilities will include updating support artifacts, system problem triage, trend analysis, ticket tracking, application testing, change management and coordinating production installs. Sr. System Analyst will be instrumental in gathering data facts and providing solutions to our technology support partners; with proactive and timely communications. Provide support for incident management, problem management (root cause analysis), and defect management. Employ troubleshooting skills in support of incident management team and working closely with technology support groups.  Propose and/or deliver analysis for production break-fixes, defects and work orders submitted by business and IT leaders

Responsibilities:

  • Monitors systems operation; reviews daily reports including but not limited to tickets, error reports of web application and system issues; researches resolves and tracks reported issues.

  • Proactively research and recommend enhancements to improve capacity, performance and reliability.

  • Review code (.Net ASP, C++, PowerShell, TSQL) and reverse engineer to determine fault and performance enhancements.

  • Must be able to adapt plans to meet service and/or operational challenges. Identifies and resolves technical, operational, risk management challenges

  • Detect and solve technology delivery issues effectively

  • Ensure contingency activities are covered related to system/application availability

  • Ensure service level agreements are met daily.

  • Review post-production issues, analyze, and suggest solutions

  • Partner with service management team to ensure problem tickets have complete root cause analysis and preventative actions defined

  • Field occasional escalations from upset customers

  • Demonstrated ability to participate in all phases of application software development. Thorough understanding of the software development life cycle and willing to adapt to LPL’s SDLC (Software development Life Cycle) process

  • Occasionally “drop everything” and work to resolve production fire drills and regulatory inquiries by doing ad-hoc queries and problem solving

  • Possess verbal and written communication skills that both technical and non-technical end users can understand

  • Demonstrated ability to create positive professional relationships across various technology groups.

What does your success look like in the first 90 days?

In the first 90 days you will be receiving knowledge transfer of routine day to day activities, introduced to numerous support and monitoring tools used in our support of day to day operations.  You will be included in triage and support of high level problems and incidents, as a newly hired team member, you will be included in the ticket queue and receiving individual incident tickets to work independently.  You will also become a part of our on-call rotation for after hours and weekend support.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • Bachelor's degree and/or 2+ years of experience in application support and or an equivalent combination of education and work experience

  • Experience with server access tools such as Putty, Remote Desktop, Citrix and others

  • Experience in troubleshooting user issues and communicating with customers and management.

  • Windows 2008 and greater Server Architecture, Design & Maintenance

  • ITIL Incident Management, Problem Management, Change Management

  • Performance Tuning, Query Optimization, Client/Server Connectivity, Database Consistency Checks Experience

  • Knowledge of basic SQL query creation

  • Experience in problem management and incident management processes

  • Able to work after hours “on-call” one week per month

  • Working knowledge of: Microsoft SQL Server, Ticket Management Tools, Application Performance Management (Solarwinds, Dynatrace, Alertsite)

Preferences:

  • Strong customer service background

  • Financial services/Wealth Management experience

  • Java

  • Angular JS

  • C#

  • ASP.Net

  • Oracle

  • SharePoint

  • Extract, Transform, Load (ETL) Tools

  • Technical help desk experience

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lpl.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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