SVP, Prospect & Client Management Experience

Job ID R-024521 Date posted 01/09/2023

SVP Prospect & Client Management Experience

LPL’s mission is to enable advisors to help their clients succeed in achieving their financial goals. A critical component of achieving that mission is to provide advisors with digital experiences and tools that enable them to manage relationships with prospect and clients.

The SVP of Prospect & Client Management Experience is responsible for developing and executing the strategy to evolve the experience associated with client relationship management solutions that advisors and institutions leverage to deliver engaging experiences for both potential clients and longstanding relationships. This role will also help advisors and their staff prepare for conversations with their clients by evolving LPL’s award winning Meeting Manager product. Additionally, they will lead the effort to compliantly and efficiently enable advisors to schedule meetings with clients and communicate via messaging solutions. The SVP will partner with our internal design & research organization to understand advisor and investor needs, and deliver experiences that meet or exceed those needs. They will collaborate with LPL Technology to deliver a robust roadmap that rapidly evolves LPL’s prospect & client management experiences across the board. Many of the solutions involve partnering and negotiating with 3rd party technology solution providers, and determining the right mix between buy and build in the complete offering. Lastly, and perhaps most importantly, this leader will interact with advisors and their teams to identify opportunities to improve their experience of working with LPL to serve their end-clients.

To be successful in this role, the SVP will exude a passion for modern product management, with a focus on agile development and iterative delivery of solutions. Requires the ability to get into the details with the team to solve problems and deliver solutions, as well as have the ability to roll up the efforts of the team in a cohesive communication to the most senior levels in the company and to clients. Driving the roadmap as well as communicating its progress to a variety of audiences is critical. The outputs of the roadmap drive the business outcomes, and this leader will understand how to work with analytic partners to measure the success of the team’s efforts.

This role is a key leader within a team that values colleagues who can anticipate what needs to get done and act accordingly, are fast learners and can solve problems leveraging high standards with a willingness to deliver progress over perfection. We are on a journey to build world class experiences for advisors so they can better serve their clients.

Essential Responsibilities:

• Drives the creation and delivery of the prospect & client management experience product portfolio, with a focus on a superior client experience delivered through agile development
• Works with a  diverse group of cross-functional teams to ensure creative and continuous improvements – with the goal of exciting our advisors and their clients, leading the market, and attracting additional business
• Drive insights and practical recommendations using feedback from advisors, internal stakeholders and key partners across the enterprise
• Deliver internal and external executive level updates, improvement recommendations and enable the development of new growth opportunities

Qualifications:
•    Passion for driving the Advisor and Investor experience and ability to persuade others to share this vision, collaborate and execute
•    10-15 years of experience in product management related roles, preferably within a broker-dealer, RIA, investment or financial services firm
•    10+ years of developing, cultivating and leading strong, high-performing teams in an agile environment
•    Flexibility and organizational change management experience
•    The ability to work in a cross-functional team and drive outcomes, in some cases without having direct authority
•    Effective communication skills, both written and oral, with ability to present materials to the highest levels in the organization and serve as one of the recognized subject matter experts on the team
•    Demonstrate business acumen and the ability to interact with senior leaders, including developing, presenting and gaining approval on any business cases and funding requests needed to further drive the execution of the roadmap
•    Strong analytical skills with demonstrated ability to evaluate business opportunities and evaluate results against established objectives
•    Actively anticipates, identifies and manages risks within position scope and at the company
•    Expert consensus builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges

Education:

•    Bachelor’s degree in a related field; Holder of series 7 & 24, or willingness to obtain once in role

Pay Range:

$183,080-$274,620/year

The salary range is dependent on a number of factors, including the applicant’s skill, experience, and work location.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.