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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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VP, Analytics

Job ID: R-015439 Date posted: 06/10/2021 Primary Location SC-Fort Mill Other Locations TX-Austin , MA-Boston , NY-Remote ,CA-San Diego

We are currently looking to hire a VP, Analytics within LPL’s Care organization responsible for leading a team that provides firm-wide analysis, reporting, and insights to LPL’s senior and executive leadership. This highly visible position is accountable for LPL’s Voice Of Customer data analytics strategy and execution, delivering actionable insights to improve the client and investor experience, and enhancing the modern methods and technology infrastructure for data insights.

You will oversee development of advanced analytics, algorithms and models to analyze and improve operations, influence firm-wide roadmaps to serve advisors even better, help shape and strengthen LPL’s data foundation, and leverage your strength in advanced analysis to help further optimize our operations. The core of this work will be analysis of LPL's survey data, together with other operational, usage, and financial data. You will drive change and develop analytical acumen across the organization by aligning stakeholders across business unit functions across the firm.

This qualified professional has a working knowledge of financial services and the customer experience space, with a strong bias towards action and collaboration. Exceptional organization, working as part of a larger management team, and the ability to act as a delegate for executives as needed is imperative.  This role is a collaborative, strategic and operational one that requires adaptability. A successful candidate provides program and data management alongside a track record of execution to promote departmental success and a firm-wide posture of continuous improvement.  

Primary Responsibilities will include:

  • Prioritize client experience needs to inform firm-wide efforts to delight advisors and their clients with industry-leading experiences.
  • Maintain the integrity of data and reporting to provide a reliable trusted metric to gauge firm-wide experience improvement gains.
  • Conduct competitive assessments of LPL’s experience relative to key competitors to guide LPL’s execution.
  • Educate business unit groups on high-leverage opportunities to improve their functional contribution toward a delightful client experience.
  • Combine client experience data with operational, usage, and financial data to fuel positive changes in support of LPL’s mission.
  • Expand LPL’s use of modern methods, tools, and best practices in the implementation of the Net Promoter System.
  • Drive firm-wide collaboration and alignment to better serve LPL’s clients and end investors.
  • Deliver high quality, high impact executive communications and analysis to LPL executives to inform decision making, strategy and execution across the firm.

What You'll bring:

  • Data management and visualization experience
  • Exceptional skills in fact base development, with the ability to synthesize and translate data into strategic story-telling
  • Demonstrate creativity, leadership and communication skills
  • Ability to work independently and contribute to team deliverables.
  • Good collaboration and interpersonal skills, self-motivated, willingness to take on challenges and adaptability to change.
  • Passion for driving action and improvement resulting in exceptional experiences and outcomes for Advisors, end-investors and employees
  • Direct experience managing and building/leading high performance teams of data scientists and/or other analytics professionals
  • Medallia admin certification (preferred)
  • Strong executive communication skills and ability to synthesize complex data and information into compelling cases for change
  • Strong mathematical/statistics/applied analytics background
  • Understanding of Client Experience (CX) best practices

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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