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LPL Financial (NASDAQ: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Vice President, Operations Client Compensation is a strategic operations leader responsible for leading and orchestrating operational effectiveness, strategic planning, and financial management of the Client Compensation Operations team. This position, eventually reporting to the SVP of Operations, will oversee a team that is critical to our advisors and our ability to meet LPL’s growth and the growth of our advisors’ books of business in a scalable and efficient fashion.

Responsibilities:

• Overseeing day-to-day operations, which is inclusive of resource & capacity planning, resolving escalated production/client issues, and reporting organizational performance via data driven metrics and analytics; using relevant data to prioritize initiatives related to firm goals
• Cultivating a best in class operation to include meeting service level agreements for back-office processing and supporting client-facing servicing, monitoring & analyzing client feedback trends, managing offshore partners, and a key contributor to the LPL client service delivery across the full range of contact channels—phone, email, social media, chat, and more
• Fostering diversity, equity, and inclusion by inspiring others to live the LPL core values, while driving organizational change management designed to create a best-in-class employee experience through career development, empowerment, and recognition programs
• Driving a culture of compliance by mitigating risk, supporting remediation efforts, while also maintaining a system of policies, internal controls, and procedures designed to protect investors and adhere to industry regulations
• Maintaining a fiscal responsibility by managing departmental budgets and controlling spend
• Collaborating with key stakeholders and business partners to represent Operations across the firm in various capacities (i.e., home office visits, product development, engaging with regulators & vendors, business recruiting)
• Enabling transformation leadership that results in process optimization, automation, and continuous improvement; thus encompassing the ability to orchestrate strategic and operational plan development (i.e., technology business case development, agile development, and lean management systems)
• Leading geographically dispersed teams and committing to developing strong, servant leaders by providing feedback and calibrating performance designed to attract and retain top talent, while also capturing succession planning

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 10 or more years Financial Services industry experience with preferred experience in Broker Dealer Operations, Commissions, Advisor Compensation and/or Customer Service
• Bachelor's degree in Finance or related field with a minimum of 10 years' relevant experience in Wealth Management or related field
• FINRA Series 99 or 7 required; series 63/65, or 66, and Series 24 preferred
• Strong experience with Lean, Six Sigma, Design Thinking, or Agile-Scrum deployment methodology
• Proven track record of employee engagement and change management success
• Extensive knowledge of the broker-dealer regulatory space pertaining to FINRA, SEC, Internal Audit, and all other regulatory bodies that oversee the broker-dealer

Core Competencies:

• Exceptional interpersonal and partnership skills, along with the ability to influence positive outcomes and drive change
• Extensive knowledge of the broker dealer regulatory space as it pertains to FINRA, SEC, Internal Audit, and other regulatory bodies that oversee the broker-dealer
• Expert verbal and written communication skills; ability to communicate with senior leaders using variety of written and verbal presentation formats
• Strong leadership skills to manage direct reports and large production teams across multiple sites nationwide
• Ability to manage competing priorities in a fast-paced environment with strict deliverables

Business Travel

Expected business travel for this role is approximately 25% or less yearly. Employee centers include Fort Mill, SC, San Diego, CA, and Kansas City, KS.