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AVP, Telephony Product Management

Job ID: R-008098 Date posted: 11/19/2019 Primary Location SC-Fort Mill Other Locations CA-San Diego

As an Omni Channel Product Manager, you will focus on the competencies that are business and technology facing.  You will guide a team that is charged with a product line contribution as a business unit. This extends from increasing the profitability of existing products to developing new Products for the company. You will define Product needs from existing ideas, and help to develop new ideas based on your industry experience and your contact with your customers and prospective customers.  You are the internal and external evangelist of your product that helps multiple lines of business achieve business outcomes that aligns to their overall strategy.

You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems, and find innovative solutions for the broader market. You must be able to communicate with all areas of the company. You will work with an engineering counterpart to define product release requirements, prioritizing the backlog, and setting the priority of each of the features and stories into releases. You will work with the scrum master to ensure that all accepted stories into a sprint can/will be delivered.  You are solely accountable for ensuring that business outcomes are achieved and adoption targets are met.  You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.

A Product manager's key role is strategic, while ensuring the tactical needs don’t disrupt the overall Product vision/roadmap you have developed. You will be involved in cross channel/product collaboration ensuring that joint roadmaps are developed and supporting each other’s goals and objectives.

Job Specific Technical Skills & Competencies:

  • 2+ years of Agile Experience
  • 2+ years of Cloud experience
  • 5+ years of Contact Center Experience
  • 1+ years as a Product manager
  • Solid understanding of contact center telephony carriers, solutions, contact center designs and personalized IVR/ASR experience.
  • Advanced knowledge of business operations and processes
  • Superior skill and ability in multi-tasking and appropriate prioritization
  • A proven track record of delivering in Agile software development methodologies

About LPL Financial:

LPL Financial is a leader in the retail financial advice market and the nation’s largest independent broker/dealer*. We serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions. LPL and its affiliates have more than 3,700 employees with primary offices in Boston, Charlotte, and San Diego.

Our Culture:

If you join LPL, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees. 

We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.  

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE

*As reported by Financial Planning magazine, June 1996-2017, based on total revenue.

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