Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
LPL Financial is one of the nation's leading financial services companies and a publicly traded company under ticker symbol LPLA. We support over 18,000 financial professionals—including over 14,000 independent advisors, more than 700 financial institutions, and over 4,000 institutional clearing and technology subscribers. We enable advisors to focus on their clients by reducing the complexity of running their practice and we support their business by offering enabling technology, comprehensive clearing and compliance services, practice management programs and training, and independent research. At LPL, we take care of our advisors, so they can take care of their clients.
The Manager -Client Compensation leads a team of 10 to 12 people who support advisors and their staff through phone calls, emails, and processing of files from sponsors or carriers.
The manager drives strategic, tactical department programs, and is responsible for developing and motivating the team to provide advisors with timely, correct, and relevant information so that they in turn can help their clients achieve their own financial dreams.
Additionally, the manager proactively consults with business partners (including Business Consulting, Product Managers, Compliance, Accounting, Finance, Audit and Risk, and others) and their staff on a regular basis to address issues, ensure alignment, and capture the overall Client Compensation Operations experience.
Responsibilities include, but are not limited to;
Team Leadership and Development
•Constructing and maintaining goals pertinent to the development of each individual’s career path.
•Prioritizing one-on-one meetings and providing thorough, real-time coaching sessions with staff.
•Supporting the Client Experience Manager to share operational NIGO key learnings.
•Lead meetings to map out plans for overall accuracy of all department operations.
•Mentoring and coaching team members to align them with leadership's vision while developing their skills and careers.
•Overseeing comprehensive training and coaching plans to continuously improve knowledge shares across different team members, teams, and departments.
•Assisting in modifying or creating advisor-facing performance metrics
•Sharing trends and pain points while with leadership and business partners in order to find solutions and pursue process improvements within the scope of the team and across departments.
•Providing strategic insight and direction for evolving the commission payout of advisors.
•Owning and supervising firm-wide, multi-department projects to build or enhance experience workflows related to the team and department.
•Inspiring and leading initiatives that enhance the Advisor experience and positively impact the broader LPL organization
•Actively participating, supporting, and driving departmental and firm-wide projects.
•Working closely in a POD structure with internal and external business partners to elevate and deliver greater value to advisors.
•Assisting with operations recovery efforts through coordination of resources in order to resolve issues with aged requests, escalated issues, and other complex activities that degrade the advisor experience.
•Liaising with internal partners to ensure promotion of Client Compensation projects and initiatives.
•Proactively reviewing audit controls to ensure the team mitigates risk, removes redundant requirements, and increases transparency with internal and external audit partners.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
A qualified candidate for this role will have the following: •Five or more years of experience leading and developing others
•Series 99 license required, but be obtained within 90 days of start
•Two or four year advanced degree (Bachelors or Associates) or substantial relevant professional experience required
•Leadership and motivational skills
•Understanding of the advisor role
•Ability to work with people in different areas and at all levels
•Organizational and critical thinking skills