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Financial Advisor Assistant - Prior Advisor Support Experience or Experience as Financial Advisor Needed

Job ID: R-004910 Date posted: 10/29/2018 Primary Location CA-San Diego

Discover your opportunity with LPL Financial, a leader in the retail financial advice market and the nation’s largest independent broker/dealer with over 15,000 financial advisors and over 4000 corporate employees where we respect and appreciate the diversity of our employees, our clients, and the communities we serve.

The Virtual Services Administrator (Financial Advisor Assistant) is a full time role located onsite at our San Diego corporate office. The primary role of the LPL Virtual Services Administrator (VSA) will be to provide middle office services to advisors and their end clients to enhance the service experience in a client-facing role from the home office.  Performing in a team environment and working closely with advisors and end clients the Virtual Services Administrator is expected to provide dedicated day to day support regarding technology, business processing and client management.

What You’ll Do

Day to Day Services: (70%)

  • Communicating daily directly with advisors and clients through a dedicated, toll-free number and by pro-active reach-out to the advisor
  • Calendar management and scheduling of client appointments
  • Research complex situations, set client expectations, and define the actions necessary to resolve inquiries
  • Own inquiries and see it through to a timely resolution
  • Educate advisors and clients on the use of technology to monitor, maintain, and service their operational needs
  • Help drive increased revenue and net new household assets for advisors
  • Assume ownership of inquiries and see them through to a timely resolution
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery
  • Submit instructions for account activities on behalf of the advisor and end clients  for brokerage functions (New Accounts, Cash Management, Transfers, Account Maintenance)
  • Manage account notifications and resolution of NIGOs
  • Manage daily reports for account activities that are operational in nature – cash management, RMDs, periodic distributions, debits, pending settlements, etc.
  • Address questions from clients on account activity, policies and statements

Proactive Services: (20%)

  • Assist with information and documentation requirements for new accounts, transfers and complex (non-investment related) activities
  • Proactive reach out to clients and advisors on time sensitive activities - RMDs, distributions and 1099s
  • Reconcile monthly commission and billing statements
  • Assist the advisor in the preparation of upcoming client meetings (i.e., paperwork, requirements, etc.)

Client/Advisor Satisfaction: (10%)

  • Drive customer experience to high levels of satisfaction by adhering to our corporate values
  • Provide daily recaps to the advisor summarizing work completed and outstanding
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery

The Expertise Were Looking For:

  • Positive, customer focused attitude and demeanor with a desire to provide outstanding service
  • Previous financial advisor administration experience
  • 2-3 years customer service experience
  • Problem solving skills & attributes; accurate with attention to detail
  • Excellent communication skills, ability to handle multiple projects and deadlines
  • Demonstrated effective use of consultative skills and system knowledge
  • Strong customer focus, work ethic, and extremely organized
  • Experience with CRM applications such as Salesforce and Redtail preferred
  • Outstanding interpersonal skills with the ability to build and foster relationships

The Empowerment of Your Role

LPL is transforming our culture and our commitment to the ease of doing business. Making it easier for advisors to do business with us is our No. 1 priority. No matter what your role or department, at LPL we all own this. Knowing this we are all empowered to make things simpler and do what is best for advisors and their investors.

The Quality You Deliver

At LPL financial, our work makes a difference. That is why we share a passion for doing it ethically and exceedingly well. Because we have a clear focus and we are empowered to deliver results, we see every day that we are creating something special together.

Your Life

LPL Financial has a “we” philosophy rather than a “me” philosophy. Our benefit packages are built to support our colleagues and their families by providing programs that foster health, peace of mind, work/life balance, as well as support for your financial and social goals and commitments. Sound too good to be true? See for yourself and learn more about our benefit offerings.

About LPL Financial:

LPL Financial is a leader in the retail financial advice market and the nation’s largest independent broker/dealer*. We serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions. LPL and its affiliates have more than 3,700 employees with primary offices in Boston, Charlotte, and San Diego.

Our Culture:

If you join LPL, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees. 

We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.  

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE

*As reported by Financial Planning magazine, June 1996-2017, based on total revenue.

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  • Service and Operations, San Diego, California, United StatesRemove