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Life Insurance Case Coordinator

Job ID: R-015283 Date posted: 06/15/2021 Primary Location CA-San Diego Other Locations SC-Fort Mill

Are you someone who has solid relationship-building skills and enjoys talking to clients?

Do you have a proactive mindset and a can-do attitude?

Are you someone with a strong understanding of business operations within the life insurance industry?

Are you looking for a position where there is an opportunity for advancement?

Excited to learn more? If so, then this could be the role for you!

Job Overview

The LPL Insurance Associates team within LPL’s Advisor Solutions division is looking for an experienced Operations Specialist willing to provide exceptional customer service to LPL financial advisors in the submission and placement of life insurance business. The Operations Specialist plays an important role in facilitating the processing of new life insurance, as well as placement of business for the financial advisor and the end-investor. The Operations Specialist works side by side with Case Management and Insurance Sales to ensure the business is handled and processed in a timely manner.

What will you do?

  • Daily processing and submission of life insurance new business applications

  • Provide a wide range of support to LPLIA Case Managers

  • Research complex situations pertaining to life insurance and set client expectations for insurance process

  • Actively participate in training and meetings to remain current with operational policies and procedures, acting in capacity as trainer and/or trainee

  • Educate financial advisors on the use of technology to help navigate through the Resource Center for life insurance needs

  • Manage a case load of insurance business during application submission and  post issue process and use experience and knowledge to maximize the timely issuance and placement of business

  • Daily communication with Advisors, Internal Sales team, and Insurance carriers required for continued business processing and assigned case follow up

  • Handles all not-in-good-order (NIGO) applications and documents and works direct with advisor’s office to obtain necessary items for processing of new business.

  • Operates full time on the insurance and contracts and licensing phone queue to assist customers with insurance and partners with LPL Financial departments for all other broker dealer calls

  • Will learn insurance contracting and licensing to assist on phone queue and help advisors navigate process for appointments and state licensing for life insurance

  • Order and follow up of medical underwriting requirements (medical exams and medical records)

  • Ensure all new life insurance business is compliant with current life insurance regulations

  • Partner with Complex Product Supervision Team for regulatory suitability review and approval on applicable life insurance business

  • Partner with RICOH Mail Services in handling all incoming and outgoing mail, documentation log for processed business, scanning and purging of documents

  • Partner effectively with external and internal partners for processing of new business applications

  • Adhere to HIPAA related guidelines to ensure proper handling PHI

  • Additional responsibilities or duties may be assigned to you as needed or determined

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement

What skills, experiences, and education are required?

  • 2+ years in prior administrative support role; supporting multiple employees simultaneously is preferred

  • 1-2 years in with life insurance or financial industry experience

  • MS Outlook, Excel proficiency required

  • Proficiency with Agency Integrator and Paperclip Preferred (new business tracking and imaging systems)

  • Superior oral and written communication skills

  • Strong analytical and critical thinking skills

  • Strong prioritization and organizational abilities

  • Strong follow through and sense of urgency

  • Ability to work comfortably in a fast-paced, ever-changing environment and prioritize daily tasks

  • Ability to work within a team and independently, take the initiative with a strong attention to detail

  • Positive attitude and professional demeanor

Preferences:

  • Bachelor’s Degree preferred

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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