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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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Manager, Performance & Data Recon

Job ID: R-022819 Date posted: 05/10/2022 Primary Location CA-San Diego Other Locations SC-Fort Mill

Are you solution-oriented and passionate about delivering results? Do you like thinking outside the box, learning new skills, and problem-solving?  Excited to learn more? If so, then this could be the role for you!  

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs, and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

Our Manager in Performance & Data Recon is responsible for leading a team of front-line consultants and analysts who support LPL’s advisor-facing reporting tool, Client Reporting.  The manager will provide direction to staff in accordance to FINRA regulations and LPL policies on all aspects of the organization including customer service, data analysis and vendor management.  The manager will strengthen their team through thought leadership, goal-setting, regular feedback and coaching on performance, and ensuring alignment of employee skills and continuous employee development.  The Manager will also ensure optimal team efficiency through continuous monitoring and alignment of OCM’s and OKR’s.   In addition, the Manager will lead overlapping projects related to Client Reporting and must manage competing priorities and effectively assign resources while maintaining SLA’s.  The Manager must possess excellent leadership and communication skills and should be comfortable leading an agile, high-performing, diverse team.

Responsibilities:

  • Manage daily operations of nationwide team of consultants and analysts
  • Review quality control checklists and sign off for completeness and accuracy
  • Reduce operational risk through partnership with risk management and internal audit
  • Ensure OCM and OKR’s are accurate to support growth and SLA’s
  • Facilitate employee development through 1:1 coaching sessions
  • Employee reviews and regular feedback loops
  • Front-line call queue management
  • SLA management through CRM
  • Business liaison between Operations and Technology and/or vendors
  • Reporting that will be used to make strategic management decision

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • Bachelor’s degree in Business, Finance, Management Information Systems, Computer Science
  • 4+ years in the industry and 2+ years proven track record in a leadership role
  • FINRA Series 99 or Series 7 required
  • Demonstrated ability to lead a cohesive, efficient team
  • Demonstrated ability to coach/mentor staff
  • Superior written and verbal communication skills
  • Proven leadership ability with customer and employee experience at the forefront
  • Knowledgeable in a wide range of investments, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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