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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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Senior Service Center Representative - Client Compensation

Job ID: R-023279 Date posted: 06/15/2022 Primary Location CA-San Diego

Job Description

Are you passionate about delivering solutions to LPL’s financial advisors?

Are you results-oriented, agile-minded, and can work in a team or independently? Do you like thinking outside the box, learning new skills and problem solving? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

Joining our team as a Senior Service Center Representative - Client Compensation will allow you to support financial advisors by offering an extraordinary quality service experience. Our service team’s main priority is to create a reliable support system for our clients so they can easily grow their practice. Being flexible and adaptable to competing priorities will be key success factors for this position.

Responsibilities

These inbound phone calls can range from something as simple as handling commission statement questions to the complexity of researching missing commissions, but your duty remains the same: Providing our clients with timely, correct, and relevant information, when and where they need it so that in turn they can help their clients achieve their own financial dreams.  Exceptional service and professionalism is required, as you’ll enjoy engaging our clients with our mission to provide positive results.  If you have an entrepreneurial spirt, passion for service excellence, and a need to excel, this would be a reward career for you. The primarily responsibility in this role is to for provide overall high quality service to LPL advisors, mostly related to advisor commission compensation.  The Service area is responsible for managing incoming service requests via phone and email queues, in addition to assisting internal business departments in researching compensation related matters.  

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • Bachelor’s degree, preferably in Finance or related field
  • Customer Service background with specific phone experience highly desired
  • Proficient with Microsoft Excel, Word, and Outlook

Core Competencies:

  • The ability to work in a cross-functional team and multi-task in a fast paced deadline driven environment
  • The ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk
  • Strong communication skills, both written and oral, and willingness to speak up, talk to advisors and stakeholders
  • Strong analytical skills with demonstrated ability to evaluate business opportunities and evaluate results against established objectives

Preferences:

  • SIE certification, S7 or S99 preferred
  • Prior experience working with mutual funds
  • Refinitiv/BETA experience
  • 1-2 years of financial experience

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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