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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lplfinancial.com.
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Service Resolution Professional

Job ID: R-015254 Date posted: 06/29/2021 Primary Location CA-San Diego

The Retirement Services Specialized Service Resolution Professional will provide outstanding service while acting as a resource, leader, and mentor to front-line Service Center Service Professionals by assisting with questions, handling escalated items, and facilitating information distribution.

Job Duties & Responsibilities:

  • Provide subject matter expertise covering LPL policies/procedures as well as IRS rules/regulations

  • Assist in the resolution of escalated issues, taking ownership, and ensuring the situation is completely resolved

  • Facilitate distribution of operational policy updates, system outages, and other pressing information to frontline associates

  • Facilitate team huddles/meetings and training presentations

  • Partner with Operational contacts to resolve difficult and/or out of SLA issues

  • Consult with frontline associates on how to effectively respond to customer issues

  • Monitor phone queues/emails/chats and provide assistance as needed

  • Regularly exercise discretion and business judgment; research and resolve advisor issues

  • Gather statistics, populate coaching sheets, and prepare calls to be evaluated for monthly coaching sessions

  • Assist RS leadership with projects as needed

Qualifications:

  • At least 1 year of experience working at LPL in the Service Center or a similar role

  • Prior supervisory or people management experience

  • Ability to learn complex financial information & terminology at a fast pace

  • Detail-oriented with the ability to multi-task in a fast-paced environment

  • Excellent verbal & written communication skills

  • Strong problem-solving ability

  • Positive, customer-focused attitude and demeanor with a desire to provide outstanding service

  • Desire to lead and develop others while working to  effectively foster a team environment

  • Prior experience and proficiency using MS Office and various other web-based applications

Additional Qualifications:

  • 3-5 years brokerage/financial services industry knowledge

  • At least 1-2 years of experience working with retirement accounts at another financial institution

  • FINRA SIE

  • FINRA Series 99 or 7

  • Bachelor’s degree; preferably in Business, Accounting, or Finance

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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