Skip to main content
Search Jobs

Woman working on a computer

SVP, Account Lifecycle Experience

Location: San Diego, California

Other Locations: CA-Remote

Job ID: R-027811

Apply

Overview

LPL is an entrepreneurial, transformative financial services company, driving growth and exciting possibilities for our clients, their customers, and our own people. This is where you can dream up new ideas for financial services, deliver solutions on modern platforms, and leverage digital-first technologies – all as we become a cloud-based technology organization. Join us and discover everything you can touch with the nation’s largest independent broker-dealer firm and a Fortune 500 company.

  • Full Time
  • Level: SVP

Success Profile

What makes a good Tech Professional at LPL Financial? Check out the traits we’re looking for to see if you have the right mix.

  • Communicator
  • Proactive
  • Self-starter
  • Collaborative
  • Curious
  • Team player

Hear From Our Tech Team

anthony verriello smiling

Hear From Our Tech Team

We are as obsessed with our employee experience as we are passionate about the success of our customers and work hard to ensure an inclusive and entrepreneurial environment where our people can innovate and thrive.

Tony

SVP, Technology

Hear From Our Tech Team

rashmi prakash Smiling

Hear From Our Tech Team

We’re a Fortune 500 company that is also the largest independent broker dealer in the country. With LPL, you have the opportunity to join the organization at the beginning of our technology transformation journey to a cloud-based organization.

Rashmi

Distinguished Architect

Hear From Our Tech Team

kirk windisch smiling

Hear From Our Tech Team

LPL is a growing company with a healthy balance sheet that is heavily investing in its technology. Our company culture is collaborative, humble and supportive, and our entrepreneurial spirit helps drive us toward innovative solutions that exceed the expectations of our customers.

Kirk

SVP, Product Platform Development

Hear From Our Tech Team

megan perry smiling

Hear From Our Tech Team

Technology is best when it brings people together. LPL takes care of our employees because we know the best talent, when encouraged to be creative, produce real solutions that deliver the highest value to our advisors and their investors. Your voice matters.

Megan

SVP, Planning and Portfolio Management

Our Culture

Collaborative. Welcoming. Entrepreneurial. Mission-driven.

We’ve created an amazing environment at LPL, but we’re not done yet. Join us on an exciting transformation as we embrace our inner-fintech and define the future of wealth management technology.

Learn more
group of people in meeting

Benefits

  • Maternity & Paternity Leave

  • 401(k) & ESPP

  • Professional Development

  • Flexibility

  • Health & Wellness Programs

  • Agile Environment and Collaboration

Job Description

Apply

Responsibilities

Job ID R-027811 Date posted 01/20/2023

SVP Account Lifecycle Experience

LPL’s mission is to enable advisors to help their clients succeed in achieving their financial goals. A critical component of achieving that mission is to provide advisors with digital experiences and tools that enable them to work with their clients to efficiently manage their relationship.

The SVP of Account Lifecycle Experience Management is responsible for developing and executing the strategy to evolve the experience associated with managing clients, including account opening, account maintenance, and eSignature. The SVP will partner with our internal design & research organization to understand advisor and investor needs, and deliver experiences that meet or exceed those needs. They will collaborate with LPL Technology to deliver a robust roadmap that rapidly evolves LPL’s account lifecycle experiences across the board. Many of the solutions involve partnering and negotiating with 3rd party technology solution providers, and determining the right mix between buy and build in the complete offering. Lastly, and perhaps most importantly, this leader will interact with advisors and their teams to identify opportunities to improve their experience of working with LPL to serve their end-clients.

To be successful in this role, the SVP will exude a passion for modern product management, with a focus on agile development and iterative delivery of solutions. Requires the ability to get into the details with the team to solve problems and deliver solutions, as well as have the ability to roll up the efforts of the team in a cohesive communication to the most senior levels in the company and to clients. Driving the roadmap as well as communicating its progress to a variety of audiences is critical. The outputs of the roadmap drive the business outcomes, and this leader will understand how to work with analytic partners to measure the success of the team’s efforts.

This role is a key leader within a team that values colleagues who can anticipate what needs to get done and act accordingly, are fast learners and can solve problems leveraging high standards with a willingness to deliver progress over perfection. We are on a journey to build world class experiences for advisors so they can better serve their clients.


Essential Responsibilities:

  • Drives the creation and delivery of the account lifecycle experience product portfolio, with a focus on a superior client experience delivered through agile development

  • Works with a  diverse group of cross-functional teams to ensure creative and continuous improvements – with the goal of exciting our advisors and their clients, leading the market, and attracting additional business

  • Drive insights and practical recommendations using feedback from advisors, internal stakeholders and key partners across the enterprise

  • Deliver internal and external executive level updates, improvement recommendations and enable the development of new growth opportunities

Qualifications:

  • Passion for driving the Advisor and Investor experience and ability to persuade others to share this vision, collaborate and execute

  • 10-15 years of experience in product management related roles, preferably within a broker-dealer, RIA, investment or financial services firm

  • 10+ years of developing, cultivating and leading strong, high-performing teams in an agile environment

  • Flexibility and organizational change management experience

  • The ability to work in a cross-functional team and drive outcomes, in some cases without having direct authority

  • Effective communication skills, both written and oral, with ability to present materials to the highest levels in the organization and serve as one of the recognized subject matter experts on the team

  • Demonstrate business acumen and the ability to interact with senior leaders, including developing, presenting and gaining approval on any business cases and funding requests needed to further drive the execution of the roadmap

  • Strong analytical skills with demonstrated ability to evaluate business opportunities and evaluate results against established objectives

  • Actively anticipates, identifies and manages risks within position scope and at the company

  •  Expert consensus builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges

Education:

  • Bachelor’s degree in a related field; Holder of series 7 & 24, or willingness to obtain once in role

Pay Range:

$183,080-$274,620/year

The salary range is dependent on a number of factors, including the applicant’s skill, experience, and work location.

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

Apply

Sign Up for LPL's Talent Community

Let’s stay connected! By joining the LPL Talent Community, you will automatically receive a notification any time a job opens that matches your individual preferences so that you can be the first to apply. You will also receive other content, news, and information that matches your interests and career aspirations. Don’t worry, LPL will not inundate you with emails and you can unsubscribe at any time.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Information Technology, San Diego, California, United StatesRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from LPL Financial.