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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at
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SVP, Strategy & Operations

Job ID: R-018820 Date posted: 11/15/2021 Primary Location CA-San Diego Other Locations SC-Fort Mill

The Senior Vice President of Business Performance and Operational Excellence is a newly formed role to drive performance and enhance firm productivity.  This SVP role will lead a firm wide Monthly Operations Review to prioritize optimization opportunities.  We are looking for a dynamic and influential data driven strategy and operations executive to build out this new capability at our firm.

The SVP and their team will serve as an advisor and consultant to the c-suite and their direct leadership team. 

Essential Duties:

  • Design and run firm-wide Monthly Operations Review (Operating & Efficiency Forum)
    • Partner with the divisions to develop effective operating review frameworks
      • Develop metric and KPI
      • Perform advanced analysis to deliver insight and drive action to remediate issues or accelerate opportunities
    • Technology, Product and Platform Reviews
    • Efficiency Inventory Tracking and outcomes
  • Ownership of long-term productivity and efficiency strategy roadmap
    • Partner with Divisions to develop multi-year plans to deliver productivity and efficiency improvements to drive further benefits to scale
    • Develop and utilize external operational benchmarking to identify opportunities and support roadmap development
  • Drive the incorporation of optimization, scale and efficiency in the design and evolution of the firm’s Customer Journey frameworks

Other Responsibilities

  • Company expert on operational driver development and analysis
  • Owns management and reporting of consolidated operational and productivity metrics shared with executive management
  • Lead and/or participate in cross-functional teams as necessary to solve operating issues and drive to productivity goals
  • Lead the integration of enhanced operational driver modeling within our financial planning and forecasting models

Required Qualifications:

  • Bachelor’s Degree, Master’s Degree preferred
  • Expert proficiency in PowerPoint
  • Strong communication and presentation skills


  • Minimum of 15 years’ experience working in a similar role with frequent c-level client interactions
  • Significant experience with operational execution and effectiveness, financial and operational modeling concepts, business model evolution, and strategic executive communication
  • Strong analytical background with demonstrated success influencing using data
  • Experience managing and motivating a team
  • Consulting experience preferred
  • Financial Services Industry Experience preferred

Required Skills:

  • Aspirational leader that can create followership
  • Ability to design and execute a compelling vision
  • Strong operational skill set complimented by business and financial acumen
  • Flexible and adaptable to change
  • Proven people management track record
  • Excellent oral and written communication skills
  • Culturally sensitive and team oriented with outstanding influencing skills
  • Expert level proficiency with the Microsoft Office product suite: excel, powerpoint required
  • Client centric mind-set and commitment to identifying opportunities to continually improve the end to end client experience
  • Reliable self-starter, with a collaborative mindset and ability to build strong relationships across any organization

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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