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Virtual Adminstrator Service Consultant

Job ID: R-001747 Date posted: 11/27/2017 Primary Location CA-San Diego

The primary role of the LPL Virtual Administrator Services (VAS) associate will be to provide middle office services to advisors including any and all daily tasks provided by the advisor.  This would include, resolving notifications, opening accounts, moving money, transferring accounts, and working directly with clients to complete any of these tasks.  The admin would be expected to form a working relationship with the advisor as if they were actually physically in their office. Performance will be reviewed versus office success by taking ownership of all advisor office tasks allowing the advisor to grow his/her business.

Primary Role Responsibilities Include: 50%

  • Communicating daily directly with advisors and clients through a dedicated, toll-free number and by pro-active reach-out to the advisor
  • CRM (calendar) management and scheduling of client appointments
  • Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner
  • Assume ownership of inquiries and see them through to a timely resolution
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery
  • Submit instructions for account activities on behalf of the advisor and end clients  for brokerage functions (New Accounts, Cash Management, Transfers, Account Maintenance)
  • Manage account notifications and resolution of NIGOs
  • Manage daily reports for account activities that are operational in nature – cash management, RMDs, periodic distributions, debits, pending settlements, etc.
  • Address questions from clients on account activity, policies and statements
  • Assist with information and documentation requirements for new accounts, transfers and complex (non-investment related) activities

Other Duties: 40%

  • Proactive reach out to clients and advisors on time sensitive activities - RMDs, distributions and 1099s
  • Assist the advisor in the preparation of upcoming client meetings (i.e., paperwork, requirements, etc.)
  • Educate advisors and clients on the use of technology to company set goals
  • Help drive increased adoption revenue and net new household assets for advisors
  • Help reduce LPL operating cost through increased usage ESIG, E delivery, account view adoption and reduced NIGOs
  • Exercising the core skills required to form meaningful relationships

Client / Advisor Satisfaction: 10%

  • Drive customer experience to high levels of satisfaction by adhering to our corporate values
  • Provide daily recaps to the advisor summarizing work completed and outstanding
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery

Qualifications:

  • Strong attention to deals
  • Excellent communication and listening skills

Our Company:

LPL Financial, the nation’s largest independent broker/dealer since 1996* and the fourth largest broker/dealer overall, serves as an enabling partner to more than 14,000 independent financial advisors and approximately 700 financial institutions. Since its formation decades ago, LPL has focused on one primary mission -- enabling independent financial advisors to bring objective and un-biased financial advice to millions of Americans. 

Headquartered in Boston, San Diego, and Fort Mill, and powered by more than 3,300 client-centric employees, LPL is financially strong and growing.

Our Culture:

If you join LPL, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees. 

We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.  

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE

*As reported by Financial Planning magazine, June 1996-2017, based on total revenue.

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