AVP User Experience (UX) Research Analyst

Job ID R-032628 Date posted 09/18/2023

Are you looking to explore complex problem spaces? Are you interested in collaborating with, and informing research insights to designers, product stakeholders, and internal business partners? Would you like to assist with leading an elite team and help members grow? If so, then this could be the role for you! LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor.

At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients. Job

Overview: The Product Experience (PX) organization at LPL Financial is looking for an exceptionally talented AVP User Experience (UX) Research Analyst to join our team in San Diego, Fort Mill, or full-time remote. This role serves as a critical thinker who advocates for users, embraces human-centered design principles, and loves providing customer research insights to inform industry-leading product experiences. It will also understand industry trends; believe in identifying business and customer value early within the product process; have the ability to assess tradeoffs; and are experienced at driving to alignment on strategic plans that deliver valuable research insights and inform meaningful customer product experiences.

Responsibilities:

• Advocate for and implement user-centered research methodologies; incorporate user and business needs, assess technical capabilities, and drive for delivering dynamic and innovative customer product experiences
• Socialize, evangelize, and promote PX research across the organization
• Develop reports, workflows, user task analysis, personas, and journey/experience maps.
• Anticipate risks within projects, articulate concerns, and remove blockers for keeping research efforts on track.
• Create and execute on plans with buy-in from senior management and product owners, while driving experience outcomes for business, product, and customers.
• Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing research reports, conducting heuristic evaluations, facilitating and moderating workshops, and performing low tohigh-fidelityy usability tests.
• Present findings to cross-functional teams and negotiate trade-offs between business goals, engineering challenges and customer product experiences.
• You innovate and partner with Operations and team Leadership for helping to operationalize and make ongoing improvements to the PX research program

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, teamteam-orientedd are able to execute in a way that encourages creativity and continuous improvement. Requirements:  5 plus years experience as a researcher and practitioner  2 plus years experience Product experience (PX), user experience (UX), or human computer interaction (HCI) background.

Core Competencies:

• Skilled in moderated interviews, unmoderated usability tests, surveys, guerilla usability testing, as well as, qualitative and quantitative analysis methods.
• Ability to promote a culture where people are appreciated, feel supported, and can thrive.
• Understanding that progress and pragmatism is preferred over perfection

Pay Range:

$113,440-$170,160/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.