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ServiceNow Analyst

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Job ID R-025060 Date posted 08/19/2022 Primary Location USA-Remote

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

We are currently looking to hire a Software Developer to support our ServiceNow Platform.  The professional candidate will possess ServiceNow platform administration and development experience to contribute toward the success and platform modernization initiatives within the Service Delivery Management department. The ServiceNow Administrator/Developer is a technical resource that possesses administration capability and can design, configure, and support ServiceNow applications and integrations. The Administrator/Developer works across applications, supports existing functionality, and implements innovative solutions to support technology and business needs. The ServiceNow Platform Administrator/Developer has a software development background, enhanced by ServiceNow system administration, scripting, and application creation. Qualified candidates will have a strong working knowledge of developing, implementing, enhancing, the ServiceNow Platform for a rapidly growing IT Services group.


  • Additional Responsibilities include, but are not limited to:

  • Provide technical and analytical support for the day-to-day operations supporting multiple stakeholders

  • Represent ServiceNow team in technical meetings

  • Provide proper technical stewardship through the Agile/Scrum lifecycle

  • Resolve defects, propose solutions, and deliver enhancement

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.


  • Bachelor’s Degree in Engineering/Computer Science or related field and 2 years’ experience, or an equivalent combination of training and experience

  • 2+ years’ of ServiceNow Experience

  • ServiceNow Systems Administrator (CSA) and/or Certified Application Developer (CAD)

  • Knowledge of hardware asset lifecycle and general IT Asset Management principles

  • Experience with Enterprise Platform tools for tracking/managing assets and tickets

Core Competencies:

  • Basic Knowledge of IT Asset Management

  • Knowledge of ITIL processes

  • Extensive knowledge of JavaScript

  • Familiarity with UI, SQL, HTML and CSS

  • Knowledge of XML and structural programming concepts

  • Advanced problem-solving ability

  • Experience with Agile/Scrum methodology, with participation in full software development lifecycle (Analysis, Design, Code, Test, and Production)

  • Clear and concise written and verbal skills

  • Ability to efficiently gather requirements and clearly communicate success criteria

  • Ability to manage conflicting priorities, strong time management skills

  • Positive attitude and excellent customer service a must


  • Certifications in ITIL, IAITAM Hardware and/or Software Asset Management and/or implementation experience with HAM/SAM Pro modules

  • Knowledge Performance Analytics or similar reporting tools

  • Working knowledge of various Windows and Apple OS and hardware for PC environments, principles, and terminology of networking and mobile technologies

  • Experience in ServiceNow Hardware and Software Asset Modules

  • Experience in ServiceNow Discovery, Microsoft SCCM and Intune integrations

  • Knowledge and Experience with Orchestration and CSD implementation

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL?  Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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We take social responsibility seriously.

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